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608 Vet Practice - Acocks Green, Birmingham

 
3.2 (3)
139 Westley Road , Acocks Green , Birmingham, B27 7UW, United Kingdom
0121 7061870

User reviews

3 reviews

 
(1)
4 stars
 
(0)
3 stars
 
(0)
 
(2)
1 star
 
(0)
Overall rating 
 
3.2
Standard of care  
 
5.0  (3)
Communication  
 
2.3  (3)
Appointment  
 
4.7  (3)
Customer Service 
 
2.3  (3)
Value for money 
 
2.3  (3)
Would you recommend? 
 
2.3  (3)
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Ratings
Standard of care
How satisfied were you with the care you and your pet received at this practice?
Communication
Was everything explained clearly to you during your consultation?
Appointment
Were you seen promptly or did you have to wait?
Customer Service
How helpful were the reception / support team?
Value for money
Would you recommend?
Would you recommend this veterinary practice to a friend?
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3 results - showing 1 - 3
Ordering
Reception staff
Overall rating 
 
2.3
Standard of care  
 
5.0
Communication  
 
1.0
Appointment  
 
5.0
Customer Service 
 
1.0
Value for money 
 
1.0
Would you recommend? 
 
1.0
Visited this practise and the vet was fab but the reception staff were very unhelpful.
They both seem to get annoyed that i questioned my bill.
I was in and out of the vets in 3mins and my bill was £28.20 no medication when i questioned why was it so much the receptionist was rude and made me feel as if i was doing something wrong by asking.
Customer service there wasn't any.
L
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Reception staff
Overall rating 
 
2.3
Standard of care  
 
5.0
Communication  
 
1.0
Appointment  
 
5.0
Customer Service 
 
1.0
Value for money 
 
1.0
Would you recommend? 
 
1.0
Receptionists very rude and need customer service training that were on tonight
C
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Impressed
Overall rating 
 
4.8
Standard of care  
 
5.0
Communication  
 
5.0
Appointment  
 
4.0
Customer Service 
 
5.0
Value for money 
 
5.0
Would you recommend? 
 
5.0
They fitted my cat Lily in at very short notice. The vet was lovely and very reassuring, the receptionists were very friendly, customer service was fantastic and I felt the cost was very low compared to other vets, despite having to pay for two different medications. The surgery itself is a tardis - small on the outside but they've fitted a lot into it. Deeply impressed and would recommend their services to anyone.
C
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3 results - showing 1 - 3