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Cloud 9 Vets - At-Home Gentle Euthanasia - UK Nationwide

 
5.0 (9)
England: Sussex, Surrey and Kent Borders, Greater London & Home Counties, Other towns and cities in England: - Watford - Reading - Liverpool & Merseyside - Bristol & Avon - Milton Keynes - Swindon , Scotland: Edinburgh, Glasgow and the nearby areas, Northern Ireland, United Kingdom
0800 035 4999

User reviews

9 reviews

 
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Overall rating 
 
5.0
 
5.0  (9)
 
5.0  (9)
 
5.0  (9)
 
5.0  (9)
 
5.0  (9)
 
5.0  (9)
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Ratings (the higher the better)
Standard of care
How satisfied were you with the care you and your pet received at this practice?
Communication
Was everything explained clearly to you during your consultation?
Appointment
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Customer Service
How helpful were the reception / support team?
Value for money
Would you recommend?
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9 results - showing 1 - 9  
 
 
Overall rating 
 
5.0
Standard of care  
 
5.0
Communication  
 
5.0
Appointment  
 
5.0
Customer Service 
 
5.0
Value for money 
 
5.0
Would you recommend? 
 
5.0

Thank you for the kindness you showed our family

Overall rating 
 
5.0
Standard of care  
 
5.0
Communication  
 
5.0
Appointment  
 
5.0
Customer Service 
 
5.0
Value for money 
 
5.0
Would you recommend? 
 
5.0

Very caring and compassionate

We seldom post reviews ourselves as we have to maintain neutral at all times. However, we had cause to contact Cloud 9 the other evening over health concerns about our elderly Great Dane. As it transpired, their services were not required at the time but we were very impressed by the standard of communication and the general care and compassion demonstrated. We spoke to Lizbet who could not have been more helpful. She kept us informed by text throughout the entire process which was hugely reassuring at a difficult time. Our worries are not over by any means but at least we know we can rely on Cloud 9 when matters finally deteriorate.

Overall rating 
 
5.0
Standard of care  
 
5.0
Communication  
 
5.0
Appointment  
 
5.0
Customer Service 
 
5.0
Value for money 
 
5.0
Would you recommend? 
 
5.0

Thank you for being there for us

We miss Molly every day. I am glad at least that she was not stressed in the end. Laura was very kind to her and we are very grateful for that.

Overall rating 
 
5.0
Standard of care  
 
5.0
Communication  
 
5.0
Appointment  
 
5.0
Customer Service 
 
5.0
Value for money 
 
5.0
Would you recommend? 
 
5.0

A Final Kind Goodbye

I just want to say thank you to Dr. Jennifer Harrison for saving our Katie the terror of having to visit a vet clinic. She hated clinics. Dr. Harrison gave us enough time to say goodbye. Katie passed peacefully. Thank you.

Overall rating 
 
5.0
Standard of care  
 
5.0
Communication  
 
5.0
Appointment  
 
5.0
Customer Service 
 
5.0
Value for money 
 
5.0
Would you recommend? 
 
5.0

Respectful and Caring

The vet who came to our home was very respectful and caring to our Ruby. He made it so that the euthanasia was painless for her and she was relaxed till the end. He even took care of the cremation as we requested. We spread her ashes over the Thames. RIP Ruby.

Overall rating 
 
5.0
Standard of care  
 
5.0
Communication  
 
5.0
Appointment  
 
5.0
Customer Service 
 
5.0
Value for money 
 
5.0
Would you recommend? 
 
5.0

Gentle and caring home visit vets

I will only say that the vet was very gentle to our dog - Marvel in his final hours. We are very grateful for that. May he rest in peace.

Overall rating 
 
5.0
Standard of care  
 
5.0
Communication  
 
5.0
Appointment  
 
5.0
Customer Service 
 
5.0
Value for money 
 
5.0
Would you recommend? 
 
5.0

They were very kind to us and Bella

The day the vet told us Bella had cancer was the saddest day of our lives... We felt helpless. The vet told us that her condition will deteriorate and she won't be able to eat. He then recommended euthanasia and told us about Cloud 9 Vets. It took us a week to make the decision to call them. We spoke for hours over the phone and we booked the date for the euthanasia. It was Saturday. I used to love Saturdays... Not anymore. The whole thing went down very quickly. We said goodbye to Bella and she was gone forever. The vet was very careful with her and she took her body for cremation as we requested. Rest in Peace sweet Bella. I hope you are in a better place!

Overall rating 
 
5.0
Standard of care  
 
5.0
Communication  
 
5.0
Appointment  
 
5.0
Customer Service 
 
5.0
Value for money 
 
5.0
Would you recommend? 
 
5.0

Caring vets

Taking the decision to euthanize our old dog was very difficult for us. We had 3 long consultations over the phone with Cloud 9 vets, before we decided to do it. His quality of life was very poor and we had no other choice. Now I am glad that we chose euthanasia at our home instead of clinic. He would have been scared in his final moments at the clinic. Rest in peace Toby...

Overall rating 
 
5.0
Standard of care  
 
5.0
Communication  
 
5.0
Appointment  
 
5.0
Customer Service 
 
5.0
Value for money 
 
5.0
Would you recommend? 
 
5.0

Kind and caring

It is very hard for me to write anything about that day. The only good thing about it were Cloud 9 vets. The vet was caring for our Lucy's pain and he showed compassion and kindness.

9 results - showing 1 - 9