Review Detail

Overall rating 
 
3.5
Standard of care  
 
5.0
Communication  
 
3.0
Appointment  
 
4.0
Customer Service 
 
4.0
Value for money 
 
2.0
Would you recommend? 
 
3.0

Great vets but very expensive

I would wholeheartedly agree with other comments made about Caroline. Her manner is very abrupt and bordering on rude. I would also agree with comments about it being an expensive practice. No two consulting fees are the same, they vary hugely with no explanation. I was also perturbed by comments made by a young male vet who assured me, when I said I had no insurance, that he “would try to keep the costs down then”. Surely costs should always be kept to a minimum, little wonder insurance premiums are going up. There seems to be a dual pricing scale going on, also validated by other dog owners in Magor. Shame as the vets (Paige and Carrie) are brilliant. The rest of it, perhaps not so much.

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