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G & C Marlow Veterinary Surgeons - Chepstow

 
3.9 (10)
Newport Road, , Chepstow , NP16 5BB, United Kingdom
01291 624090
01291 629513

User reviews

2 reviews with 1 stars

10 reviews

 
(6)
 
(1)
 
(1)
2 stars
 
(0)
 
(2)
Overall rating 
 
3.9
Standard of care  
 
4.1  (10)
Communication  
 
3.7  (10)
Appointment  
 
4.0  (10)
Customer Service 
 
4.0  (10)
Value for money 
 
3.5  (10)
Would you recommend? 
 
3.8  (10)
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Standard of care
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Communication
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Appointment
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Customer Service
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Value for money
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Overall rating 
 
1.0
Standard of care  
 
1.0
Communication  
 
1.0
Appointment  
 
1.0
Customer Service 
 
1.0
Value for money 
 
1.0
Would you recommend? 
 
1.0
Definitely would not recommend this practice. We had a terrible experience with Marlows, Communication was very very poor and they did not appear to know what they were doing. Our little Jack Russel was put through many tests and overnight stays over a few months - we were eventually told that he would need a heart operation and it would cost £10,000 - We took our little dog to another practice and he was diagnosed with an enlarged prostrate gland. One very common procedure later and our dog was fit and well and never suffered again. To think we could have put our dog through a major heart operation, needlessly, sends shivers down my spine.
C
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Will not be returning
I could write a book on the mistakes made by this practice. This practice over charges for everything they do and sell and are only out to take money off customers. I am supposed to feel reassured after visiting a vet but instead I just feel disgusted at how unprofessional a trusted practice can be. Will not be returning and will warn anyone that asks about it in the future.
L
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