Hot

G & C Marlow Veterinary Surgeons - Chepstow

 
3.9 (10)
Newport Road, , Chepstow , NP16 5BB, United Kingdom
01291 624090
01291 629513

User reviews

2 reviews with 3 stars

10 reviews

 
(6)
 
(1)
 
(1)
2 stars
 
(0)
 
(2)
Overall rating 
 
3.9
Standard of care  
 
4.1  (10)
Communication  
 
3.7  (10)
Appointment  
 
4.0  (10)
Customer Service 
 
4.0  (10)
Value for money 
 
3.5  (10)
Would you recommend? 
 
3.8  (10)
Back to Listing
Already have an account?
Ratings
Standard of care
How satisfied were you with the care you and your pet received at this practice?
Communication
Was everything explained clearly to you during your consultation?
Appointment
Were you seen promptly or did you have to wait?
Customer Service
How helpful were the reception / support team?
Value for money
Would you recommend?
Would you recommend this veterinary practice to a friend?
Interested in
Comments
You will be able to upload media right after you submit your review.
2 results - showing 1 - 2
Ordering
Great vets but very expensive
Overall rating 
 
3.5
Standard of care  
 
5.0
Communication  
 
3.0
Appointment  
 
4.0
Customer Service 
 
4.0
Value for money 
 
2.0
Would you recommend? 
 
3.0
I would wholeheartedly agree with other comments made about Caroline. Her manner is very abrupt and bordering on rude. I would also agree with comments about it being an expensive practice. No two consulting fees are the same, they vary hugely with no explanation. I was also perturbed by comments made by a young male vet who assured me, when I said I had no insurance, that he “would try to keep the costs down then”. Surely costs should always be kept to a minimum, little wonder insurance premiums are going up. There seems to be a dual pricing scale going on, also validated by other dog owners in Magor. Shame as the vets (Paige and Carrie) are brilliant. The rest of it, perhaps not so much.
N
Report this review Comments (0) | Was this review helpful to you? 0 0
Generally OK
Overall rating 
 
3.3
Standard of care  
 
4.0
Communication  
 
2.0
Appointment  
 
4.0
Customer Service 
 
4.0
Value for money 
 
3.0
Would you recommend? 
 
3.0
Generally we have fantastic service here, however the owner Caroline could really do with some people skills, I'm sure she is a good vet, but her people skills leave a lot to be desired. Telling me my cat looked poorly, well why else would i be bring him to the vets, then telling me off for feeding my cat more than normal. (he had lost weight and his appetite and the previous vet told me to feed him whatever he wanted and would eat!!!
C
Report this review Comments (0) | Was this review helpful to you? 4 1
2 results - showing 1 - 2