Vets4Pets - Northampton, East Midlands
User reviews
9 reviews
I have been with them since they opened and they have supported me through bad times - losing 6 puppies from a litter of 7 :-( and good times and someone is always available to give advice over the phone if need be.
I cannot fault this practise and I have recommended them to everybody I know in Northampton with pets and will continue to do so.
The staff are all friendly and helpful, be it on the phone, by email or in person. They give clear to understand advice and, when there is an issue with your pet, they talk you through the options available to reach the best course of action for your pet. The staff actually listen to what you have to say and accept that you know your own animals so know when something is wrong - they then work hard to find out what the problem and solutions are.
My animals love going into the practice, they get so much fuss from everyone and we get treated like individuals not 'just another patient'.
Every animal that walks through their door is equally made a fuss of and owners are made to feel very welcome .......Thanks guys...keep up the good work xx
We have been taking our Gordon Setters' to Jenny for about 10years, and so when she opened Vets4Pets Northampton we didn't hesitate to follow her there. The team she has are amazing; professional, friendly, kind and always especially attentive and sympathetic to our boys, past and present. Whilst its always a struggle to get them through the door 'Aunty Jenny' always makes them better. We couldn't recommend this practice highly enough.
We have plenty of vets on our doorstep but we would rather travel 15 mins across town to Vets4Pets. Jenny and her team including the receptionists always make you feel at ease, ring you as soon as they can and put you at ease. This is a rare veterinary practice where everything they do is done because they want to make a difference and to make animals better. We had the unfortunate experience of having to visit the out of hours vet on a Sunday and the service was shocking, everything there was about the money and we were made to feel that if we didn't pay over £800 there and then for a tail amputation our cat may not last the night. As we didn't have £800 for it, it was a very nervous night and yet when we turned up first thing at Vets4Pets with no appointment or anything, we felt relieved and welcomed and Jenny was absolutely fantastic as she reassured us that it wasn't life threatening to have left it overnight. Massive thanks to Jenny and her team for the wonderful work and service they provide and a huge thank you to the lovely receptionists who put you at ease the moment you walk in. You all do a fantastic job and 5 stars is not even close to what you guys should get.
Response Posted by Admin on behalf of Vets4Pets - Northampton
As you can imagine we are very disappointed to have a client come away from a visit to the practice and feel they have not been given the best possible treatment.
Jerry was presented as an emergency at the clinic by the RSPCA. She was unconscious and had been attacked by a dog. She was immediately assessed by the vet
and placed on intravenous fluids, given opiod analgesia and placed on oxygen and a heat pad. Jerry was in extreme shock at this point from the attack.
Once the treatment for shock and analgesia had been started costs were then discussed with the owner.
We explained Jerry had severe injuries from the dog attack, and gave an estimate for overnight care to which the owner agreed after several minutes deliberating whether to carry on with treatment. Jerry then received oxygen therapy, intravenous fluids and analgesia for the next few hours. This is the recognised treatment for shock in cats. Jerry did initially respond but then deteriorated.
The vet explained that he had severe injuries from the dog attack, and despite doing everything we could for Jerry he unfortunately deteriorated and a decision
was made to euthanase him on humane grounds. Everything that was possible was done to treat Jerry.
Surgery was not indicated as Jerry was in severe shock and it is well recognised that an animal must be stabilised before any surgery is indicated. To describe the treatment Jerry received as "bare minimum" is incorrect - Jerry received gold standard care and treatment as does every animal that visits the practice here in Northampton.
The vet did discuss with the owner whether they would like to take Jerry home with them and it was decided that they did not wish to do that and cremation was the preferred option. As finances had been a consideration when discussing Jerry's treatment the vet did make an assumption that a group cremation would
be the more cost effective option for the owner. This was done with the best possible intentions and intended to reduce the stress and upset for the client. To hear later on that the client's son was not happy with that decision is regrettable and obviously very unfortunate, but again we would reiterate it was with the intention of reducing further upset.
The dissatisfaction raised by the owner's son did not occur until nearly a week later. Had they phoned in the following several days of the attack, we would still have been able to change the cremation arrangements. This comment is not intended as an excuse in anyway, but to state that there was a time window where the family could have changed the situation. All in all this has been a very regrettable situation and a shock for the owner to lose Jerry so suddenly and quickly.
When speaking to the owner's son, I did offer to write or phone the owner again to express our regret and condolences at that time but this offer was refused.
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