GVandPG (16)
A Definitions and Acceptance of the Terms and Conditions
By taking part in the competition you accept and agree to the terms and conditions; If you do not agree with any of the terms and conditions, then you should not take part in the competition
1 Only one entry per email address is permissible
2 No cash or prize alternative offered.
3 No purchase is necessary in order to enter this competition
4 There is no charge for entering this competition
5 The winner will be the first entry drawn at random from all valid entries, subject to eligibility and winner confirmation.
6 The opening date and closing date and time for entries are as indicated in the competition information.
7 Any entries received before the competition opens or after the closing date and time will not be counted.
8 Entries with an invalid email address will be discounted Employees and members of their immediate families (including any live-in partner) of the Promoter and/or those associated with the promotion of the competition, including the provider of the prize are ineligible to enter. Any such entries are invalid.
9 The prize is subject to winner confirmation, i.e. we have contacted the winner and confirmed eligibility.
10 The winner will be contacted as soon as practicable on or after the draw date.
Reasonable efforts will be made to contact a winner via the email address provided when entering the competition.
11 The winner will be notified by email within 7 days of the end of the competition and will receive their prize within 4 weeks;
12 If the winner cannot be contacted or if the winner fails to meet any of the eligibility requirements or is otherwise unable to comply with the terms and conditions, this may result in forfeiture of the prize and the Promoter reserves the right to disqualify that entrant (without further liability to that entrant) and offer the prize to the next eligible entrant and thereafter until a winner is found.
13 The winner's name will be made available;
14 If selected as a winner of a competition, the winner must provide a UK, address for delivery of the prize.
15 The Good Vet and Pet Guide (Promoter) & '.......' (Provider of the prize) will only send you marketing newsletters if you indicate that you consent (e.g. by "opting-in") to receiving such messages
Promoted by the Good Vet & Pet Guide
T/A The Good Pet Guys C/O 304 High Road, South Benfleet, Essex SS7 5HB.
Company Number: 08711992
Terms last updated: 14 April 2020
A Definitions and Acceptance of the Terms and Conditions
1. The Good Pet Guys Limited (“GVPG”) accepts publication of Advertisements (as defined below) on the terms and conditions set out herein (“Terms”).
2. These Terms apply to:
advertisements in the Good vet and Pet Guide.com,
Posts across all related social platforms.
3. By placing an order, the “Advertiser” (which is the person bidding for or placing the order for the Advertisement whether they are the advertiser of the product or service referred to in the Advertisement or the advertising agency or media buyer for such advertiser) accepts and agrees to be bound by these Terms in full.
Content and Delivery of Advertisements
4. Materials for any Advertisement must adhere to GVPG’s technical specifications and be delivered to GVPG within the applicable timeframes, each as set out.
5. GVPG may, without any responsibility to the Advertiser, reject, cancel or require any Advertisement to be amended that it considers unsuitable or contrary to these Terms and remove, suspend or change the position of any such Advertisement. GVPG may refuse to publish any Advertisement for any Advertiser who has not paid any sums due for any advertising. The Advertiser will remain responsible for all outstanding charges.
6. The publication of an Advertisement by GVPG does not mean that GVPG accepts the Advertisement has been provided in accordance with these Terms or that GVPG has waived its rights under these Terms.
7. The Advertiser guarantees to GVPG that:
any information supplied in connection with the Advertisement is accurate, complete, true and not misleading;
it has obtained the consent of any living person whose name or image (in whole or in part) is contained in any Advertisement;
the Advertisements are legal, decent, honest and truthful, are not contrary to the provisions of any applicable law, regulation or code of practice (including the UK Code of Non-broadcast Advertising, Sales Promotion and Direct Marketing (the “CAP Code”) and all other codes under the general supervision of the Advertising Standards Authority and/or the Office of Fair Trading), are not libelous or obscene and do not infringe the rights of any person (including any person’s intellectual property rights);
the Advertisement will not be prejudicial to the image or reputation of GVPG or the Website and will not contain anything with GVPG in good faith considers to be offensive or otherwise inappropriate;
all digital Advertisements submitted for publication online will be free of any viruses, adware, malware, bit torrents, and no Advertisement will cause an adverse effect on the operation of the Website; and
all digital Advertisements comply with (i) the standards for online advertising published by the Coalition for Better Ads (https://www.betterads.org); and (ii) the “L.E.A.N.” best practice principles for online advertising standards published by the IAB UK, each as may be updated from time to time.
8. Where the Advertiser is an advertising agency or media buyer, the Advertiser guarantees that it is authorised by the advertiser of a product or service to place the Advertisement with GVPG and the Advertiser will compensate GVPG for any claim made by such advertiser against GVPG.
Payment
9. All Advertisements are accepted on the basis that they will be paid for at the prevailing rates set out in the Order Confirmation on the date of publication. GVPG may change its rates at any time by publishing the modified rates. Any changes to the rates will take effect immediately. However, any changes to the applicable rates will not apply to any orders made prior to the date of such change.
10. All sums payable to GVPG should be made in accordance with GVPG’s Financial Terms & Conditions which are: Unless a customer has applied for and been accepted as a credit account customer, GVPG will provide services only on a pre-payment basis, with receipt of cleared funds prior to the booking being confirmed. Customers wishing to apply for a credit account must complete a Credit Application Form which is available on request from your sales contact. Until credit facilities are granted customers will remain on prepayment terms. GVPG’s standard payment terms are cleared funds from the date of the invoice. If the due date falls on a weekend or bank holiday the payment is due on the first working day immediately prior to the due date. As payment is due as cleared funds, under current banking arrangements, cheques should be despatched and payment by bank transfer should be processed by the customer three working days prior to the due date. GVPG reserve the right to charge interest on late payment at 4% above the Bank of England base rate.
Online Advertisements
11. The Advertiser acknowledges and agrees that discrepancies of up to 10% regarding the number of impressions served are common due to a variety of technical reasons. In the event of any disagreement regarding the number of impressions served, the Advertiser agrees that the figures provided by GVPG’s applicable third-party provider will be final and binding.
12. GVPG cannot guarantee the number of impressions. In the event the number of impressions served during the campaign period is more than 10% less than the number of impressions booked by the Advertiser, GVPG shall, as the Advertiser’s sole remedy, and provided the Advertiser has notified GVPG in writing of such under-delivery, continue to serve the Advertisements after the end of the campaign period until the number of booked impressions is reached. GVPG will not be liable for any over-delivery of impressions (including without limitation in relation to any ad-serving costs) where such over-delivery is 10% or less. Where any such over-delivery exceeds 10%, GVPG will not be liable unless such over-delivery arises due to GVPG’s act or omissions.
13. GVPG agrees that all Advertisements will be targeted at individuals in the UK unless otherwise agreed in writing between the parties at the time of booking.
14. Where non-UK targeting is required, GVPG will endeavor to target the Advertisement at individuals in the geo-location specified at the time of booking.
15. The Advertiser guarantees to GVPG that any landing page and/or destination site linked to from the Advertisements (“Advertiser’s Site”) will (i) be legal, decent, honest and truthful, (ii) not be contrary to the provisions of any applicable law, regulation or code of practice (including the CAP Code), (iii) not be libelous or obscene, (iv) not infringe the rights of any person (including any person’s intellectual property rights); (v) not be prejudicial to the image or reputation of GVPG or the Website; (vi) be free from viruses, adware, malware, and/or bit torrents, (vii) not cause an adverse effect on the operation of the Website, and (viii) have a conspicuous privacy policy which complies with all applicable data protection and privacy laws, regulations and codes of practice.
16. To the extent that GVPG sets cookies on the devices of users of the Advertiser’s Site(s) or uses any other data collecting technology (such as pixels, tags, javascript, or other code, including the tags of third party service providers) for the purpose of tracking impressions and related data (“Advertiser Data”), Advertiser shall ensure that it has a lawful basis for the use of such data-collecting technology and the collection of Advertiser Data from visitors to the Advertisers Site(s) and that the Advertiser and the Advertiser’s Site complies with all applicable data protection and/or privacy laws, regulations and codes of practice.
17. GVPG and its service providers will only use any Advertiser Data solely in relation to the Advertiser’s particular advertising campaign. All such Advertiser Data collected by GVPG will be treated as the confidential information of the Advertiser and will not be disclosed by GVPG to any third party (other than GVPG’s service providers for the purpose of GVPG complying with its obligations under these Terms) without the consent of the Advertiser. In no event will any Advertiser Data be combined with information collected from other sources, except where the Advertiser has agreed otherwise.
18. In the event advertising copy is received after midday on the day before an Advertisement is due to be published, the number of impressions booked will be reduced on a pro-rata basis for every 24 hours that the copy for the Advertisement is supplied after this deadline. For example, if copy is provided 2 days late for a campaign that is due to serve 100,000 banners in a 10-day period, the number of impressions will be reduced by 20,000. There will be no reduction in the fee payable.
Brand Safety
20. GVPG will implement its default brand safety measures in respect of the site on which Advertisements booked will appear.
21. The Advertiser may implement its own brand safety measures and site filters in addition to the default brand safety measures provided by GVPG. Any such additional brand safety measures and filters implemented by the Advertiser shall operate by blocking the relevant Advertisement from appearing on the relevant site after it has been served by GVPG and will therefore not affect the number of impressions deemed to have been served in any campaign period.
22. Where an Advertiser wishes to drop cookies on users’ computers or use pixels, web beacons or other data collecting technology (the “Data Collecting Technology”) for the purpose of displaying or providing advertising on the Website and tracking impressions, analytics, measurement and verification of advertising campaigns (together, “Analytics Data”), it shall notify GVPG in advance of booking an Advertisement and provide all information requested by GVPG regarding such Data Collecting Technology.
23. If GVPG agrees to the Advertiser’s disclosed use of Data Collecting Technology to collect Analytics Data, GVPG will provide written authorisation to the Advertiser. Subject to the foregoing, Advertiser agrees to use such Data Collecting Technology and all data collected from it solely in the manner disclosed to GVPG.
25. All Analytics Data collected by the Advertiser through such Data Collecting Technology will be confidential information owned by GVPG and will not be disclosed by the Advertiser to any third party without GVPG’s prior written consent.
26. In no event shall Data Collecting Technology or the data collected from it: (i) be used by the Advertiser for the purposes of profiling users’ interests, segmentation, or tracking or targeting users when they leave the Website; or (ii) be combined with information collected from other sources; in each case except where GVPG has given agreement in writing. GVPG reserves the right to scan the Advertisements to ensure Advertiser’s compliance with clauses 23-26.
27. The Advertiser shall procure that all other partners and entities in the supply chain with which Advertiser works or contracts in relation to an Advertisement (collectively, the “Advertiser Partners”) shall comply with these Terms.
28. The Advertiser shall ensure it complies with all applicable laws and regulations with respect to such Data Collecting Technology and that all Analytics Data will be deleted from its servers upon the end of the relationship between GVPG and the Advertiser.
Liability of GVPG
30. GVPG accepts no responsibility for any interruption or delay the Advertiser experiences in delivering any Advertisement copy to GVPG or any loss or damage to any Advertisement copy or any other materials. The Advertiser guarantees that it has retained sufficient quality and quantity of all materials supplied to GVPG.
31. GVPG shall use its reasonable endeavours to reproduce Advertisements as provided by the Advertiser but cannot guarantee that the Advertisement will be of the same quality.
32. GVPG will not be responsible for any additions to, changes in, deletions from, delays in publication or withdrawal of any Advertisements required by any authority having responsibility for the regulation of online advertising (including the Advertising Standards Authority).
34. GVPG cannot guarantee the time, dates and/or position of Advertisements and all such decisions will be at the sole discretion of GVPG. However, GVPG will use reasonable efforts to comply with the wishes of the Advertiser.
35. If a booked Advertisement is not published at all solely due to a mistake on GVPG’s part, GVPG will try to offer an alternative publication date(s). If the alternative date(s) is not accepted, the original booking will be cancelled and the Advertiser shall be entitled to a full refund if the Advertiser has paid in advance for the Advertisement. This shall be the Advertiser’s sole remedy for failure to publish the advertisement.
36. If the Advertisement as reproduced by GVPG contains a substantial error solely due to a mistake on GVPG’s part, GVPG shall, on request, re-publish the Advertisement at no additional cost to the Advertiser. GVPG shall not be responsible for repetition of errors and it is the Advertiser’s responsibility to inform GVPG of any errors and provide any necessary assistance to GVPG to prevent a repeat of the error.
37. GVPG shall not be responsible, under any circumstances, for any loss of profit, loss of opportunity, loss of goodwill, loss of anticipated saving, loss of revenue and/or any other loss which happens as a side effect of the main loss suffered by the Advertiser or any loss which could not be contemplated by GVPG and the Advertiser, and GVPG’s maximum total liability for any loss or damage arising out of or in relation to any Advertisement whether in contract, tort or otherwise shall not exceed the total amount of the charges for the relevant Advertisement actually paid by or on behalf of the Advertiser.
38. In respect of Advertisements on the Website, GVPG does not guarantee continuous, uninterrupted access by users of the Website but will use reasonable efforts to provide this. In addition, GVPG will not be responsible for any failure or delay affecting production or the transmission of the Website and any Advertisements contained in them, in any manner where such failure or delay results from any act, omission, interruption, fault or other condition beyond the reasonable control of GVPG.
39. For the avoidance of doubt, nothing in these Terms will limit or exclude GVPG’s responsibility for death or personal injury resulting from its own negligence, fraud or any other liability that cannot be excluded.
41. Nothing in these terms and conditions shall affect the statutory rights of an Advertiser who is a consumer.
Liability of the Advertiser
42. The Advertiser will fully indemnify GVPG from all investigations, claims, fines, losses, damages, costs (including reasonable legal fees) expenses and liabilities arising as a result of any breach or failure to comply with any of these Terms and/or the use or publication of the Advertisement by GVPG in accordance with these Terms.
Rights
43. GVPG owns the copyright in all Advertisements written or designed by it or on its behalf.
44. The Advertiser grants GVPG the right (free of charge) to:
use such of the Advertiser’s names, trademarks and/or logos as GVPG may consider necessary for the purposes of publishing the Advertisements.
Cancellation policy
45. The cancellation period for an Advertisement varies according to the publication. The Advertiser should refer to the relevant rate card. The Advertiser may cancel an Advertisement provided that notice in writing is received by GVPG within the relevant cancellation period. In respect of Advertisements on the Website, the minimum notice period for cancellation by the Advertiser is 30 days unless agreed otherwise. Please send notice of your intention to cancel to the person who made your booking. Cancellation will only be effective on confirmation of receipt of your notice.
46. If the Advertiser is insolvent or bankrupt or is otherwise in breach of these Terms, GVPG may treat the order as cancelled.
General
47. A person who is not a party to these Terms has no rights to rely upon or enforce any of these Terms.
48. If GVPG fails or delays in exercising its rights or remedies provided by these Terms, it shall not be deemed to have waived that or any other right or remedy under these Terms.
49. Nothing in these Terms shall be deemed to constitute a relationship of principal and agent, a partnership, joint venture, or co-ownership. Neither party shall have the authority to act for, bind or otherwise create or assume any obligation on behalf of the other, and neither party shall hold itself out as having authority to do the same.
50. These Terms are the entire agreement between the Advertiser and GVPG in respect of the Advertisements and no modification to these Terms will be effective unless made in writing and signed by both GVPG and the Advertiser.
51. These Terms and any documents referred to and therefore incorporated by reference herein shall apply to the exclusion of all other terms and conditions which the Advertiser purports to apply to the purchase of Advertisements (including, without limitation, terms in any insertion or purchase order, e-mail, acknowledgment or click-through agreement). To the maximum extent permitted by law, other than as set out in these Terms, all warranties and representations, whether express or implied, are excluded.
52. Subject to clause 41, these Terms (and any non-contractual obligations arising in connection with them) shall be governed by English law and the courts of England and Wales will have exclusive jurisdiction in relation to these Terms (and any non-contractual obligations arising in connection with them).
Terms last updated: 14 April 2020
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No worries!
Complete the form below and we will do our best to sniff out the answer!
Whilst no one likes to receive a negative review, if your business is online they are a fact of life. Most people care deeply about the service or product they provide so a negative review can seem like a personal attack.
What should I do if someone writes a negative review about my business?
The first thing to say is NEVER take it personally. A negative review is just a snapshot in time of one person's experience. You can’t please all of the people all of the time, no matter how hard you try or how great you are.
People rarely bother to take the time to write a review unless they have strong emotions either way - there are very few reviews which record the service they received as merely 'satisfactory.' Positive and negative reviews should be treated as having the same intrinsic value. They represent a unique opportunity to hear exactly what your customers think of your service. While it’s important to look for patterns in your reviews (e.g., people keep saying that reception staff are rude or that your products disintegrate after a couple of weeks), you should never take any single review to heart.
Most users of The Good Vet & Pet Guide are looking for a consensus among all of the reviews they read rather than accepting the odd negative review as the be all and end all. Although negative reviews will irritate you a lot, you should try and place them in a wider context. If, however, you seem to be attracting more than your share of negative reviews it is probably a sign that something might be wrong.
Remember - having one or two negative reviews amongst a backdrop of 4 and 5 star reviews won’t hurt your business, but, what it will do is make your listing look real and authentic. This can be further bolstered with a thoughtful and balanced response.
What should I do if someone writes a negative review?
We don’t arbitrate disputes, so your best bet is to post a public response in order to set the record straight from your perspective. A well-crafted and reasonable response can sometimes mean more that a load of positive reviews. People will be able to see you in a positive light and as everyone knows, there are two sides to every story.
We cannot and will not, however, investigate individual complaints so please do not send us reams of correspondence either in support of or refuting a particular complaint. We are unable to mediate between parties.
Can I have my business listing information removed from The Good Vet & Pet Guide?
Clients have the right to talk about what they like (and don’t like) about pretty much anything. We don’t remove business listings, so your best bet is to engage with your fans and critics alike, and hear what they have to say.
We do, however, moderate reviews and do not tolerate profane language or similar. We also do not accept anonymous reviews and may ask reviewers to prove that they are a bona fide client of the business they are reviewing. If the reviewer fails to provide the necessary confirmation, we will not publish the review.
There are occasionally circumstances where we can disable the ability for people to leave reviews on your listing. This is not recommended as clients will draw their own conclusion as to why you are not willing to receive honest feedback and take their business elsewhere.
How can I trust reviews posted on The Good Vet & Pet Guide?
We started out life as a consumer review site of veterinary businesses, so we take the integrity of reviews seriously.
There are occasions when people try and manipulate the system by posting bogus reviews, good and bad. There can be several reasons why we may reject a review but it is most commonly because the email address is not real or that the business has tried to review themselves. Whilst we are not perfect, we have seen several examples of reviews that we have rejected appearing on other dog friendly directories.
In conclusion, reviews are a great way to build your online reputation as a high quality and trusted business. There will always be occasions where people behave unreasonably but that is just a fact of life.
Rather than just becoming angry or burying your head in the sand, you should take the opportunity to look at whether there is anything you can do better.
Link your website to the Good Vet and Pet Guide
Reviews and associated ratings of specific businesses listed on the Good Vet and Pet Guide are guidelines only. We are in no case liable for User Reviews.
Reviews that contain defamatory allegations of fact will be removed. However, clients will be given the opportunity to express their honestly held opinion about any business on our site.
We will request evidence that the reviewer has been a client of the business before publishing if there are any doubts over authenticity, If, on request, the reviewer cannot provide reasonable evidence we will not publish the review.
If the person leaving the review has proved to us beyond a reasonable doubt that they are a paying client of the business, but will not produce a review that is acceptable to our terms and conditions we will remove the comments but publish the star rating.
We reserve the right to edit the reply provided by the business if the response infringes the client’s confidentiality, or does not fulfill the ‘decent, legal and honest’ criteria that all reviews must meet.
Any duplicated reviews or those which do not seem to be produced by a human (spam) will be deleted.
Listing Owners will be notified by email when a review is received
Cost-Effective Advertising For Pet Businesses
Free and Paid Options Available
Free listing includes
Business information: Business Name, contact details, website, and social media links
Google Map: Shows your location based on the address provided - provides details on how to reach your business by foot or car
Contact This Business Form - Your email address is hidden from the public view.
Summary & Description - Use this space to provide information about your business, services or products
Logo and Image Gallery
GV&PG badge - Add to your website or other marketing material.
A welcome tweet - written to promote your business.
Choose the appropriate category from the drop-down menu and complete the easy-to-follow form with your business details.
It's easy to upgrade to a featured page - you can either choose to upgrade and pay via PayPal when you submit your listing, or you can email us at admin@goodvetandpetguide.com and one of the team will be in touch!
A Featured Page On Our Directory
O N L Y £40.00 (12 Months)
All the benefits of a Basic Page PLUS:
Page Design & Maintenance
Unlimited text
Info is taken from your website
Highlighted listing
Within search results and list view
Your business details, a logo with a link back to your page are featured on
A rotating banner on our main home page, the sidebar of our directory & pet blog.
Regular retweets and tweets
Linking to your GVPG page
Positive reviews are shared on Facebook
& other social media accounts
List multiple products in our online shop
A portal can be added to your page linking to your shop listing(s).
Operated on a No Sale No Fee basis, If you sell an item we charge 10% commission on the product price only - we do not include the P&P but, if you want the money same day you will have to pay PayPal charges. (3-day transfer via our bank is free) We will send you an email with all the relevant information including customer details upon each sale
O T H E R S E R V I C E S
Competitions
We will host & promote your competition. On completion, you will receive overall stats and a spreadsheet containing details of any opt-ins.
The average opt-in per competition is 25-30%.
Blogs / Offers / News / Press Release
Have you got an article to share? Check out our article submission guidelines here | E M A I L us for more information
Twitter Promotion
Benefits
39,800+ Pet-Friendly Audience
20+ tweets a week linked to your website or product page.
We will write the ads on your behalf - all you need to do is tell us what you would like promoted.
It's flexible - we can pause your promotion at any time and continue at a later date.
GVPG Achievement Award
The awards are based on the number of reviews you receive via your page - the more you receive, the more badges you collect!
The Award rating system is set up as follows:
• Bronze | 25+ reviews
• Silver | 50+ reviews
• Gold | 75+ reviews
• Platinum | 100 reviews+
The Business of the Month Award
At the end of each month, the business with the highest number of 4 to 5 ⭐️ reviews win!
Benefits:
• A BOTM Winner badge and certificate
• We will share your win across our social media network and your business will be featured on our website along with a short write-up and links back to your website.
Linking Your Website To The Good Vet and Pet Guide
Linking to the Good Vet and Pet Guide (GV&PG) website, or your page within our directory couldn't be easier!
Option One
Link To The GVPG Website Home Page
1. Choose a badge that you would like to use
2. Copy the HTML code
3. Paste the code into your website HTML
Now when anyone clicks on the badge it will take them directly to the GV&PG website
Option Two
Link To Your Page On Our Website
1. First, you will need to find your listing on the Good Vet and Pet Guide and copy the page URL eg https://www.goodvetandpetguide.com/holidays/pack-holidays
2. Choose a badge that you would like to use
3. Now comes the fun bit - we get to edit the code! Add your Page URL (example below in orange)
<a href="/https://www.goodvetandpetguide.com/holidays/pack-holidays" target="_blank"> <img src="https://www.goodvetandpetguide.com/images/Badges/BADGE2Findwhite15cm.png" alt="The Good Vet and Pet Guide" style="width:150px;height:150px;border:0;"></
4. Copy & paste into your website HTML
That's it - Now when anyone clicks on the badge it will take them directly to your page on the GV&PG website
.
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Size 8cm - orange
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Review Us
Size 8cm - white
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10cm (white)
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Review Us
10cm (orange)
<a href="https://www.goodvetandpetguide.com" target="_blank"> <img src="https://www.goodvetandpetguide.com/images/Badges/01reviewusonOrange10cm2019.png" alt="The Good Vet and Pet Guide" style="width:150px;height:150px;border:0;"></a>
Review Us
12cm (white)
<a href="https://www.goodvetandpetguide.com" target="_blank"> <img src="https://www.goodvetandpetguide.com/images/Badges/BADGE1review12cmWhite.png" alt="The Good Vet and Pet Guide" style="width:200px;height:200px;border:0;"></a>
Find Us
12cm (Orange)
<a href="https://www.goodvetandpetguide.com" target="_blank"> <img src="https://www.goodvetandpetguide.com/images/Badges/BADGE2FindOrange12cm.png" alt="The Good Vet and Pet Guide" style="width:200px;height:200px;border:0;"></a>
Our Badges
How to Add Your Pet-friendly Business to The Good Vet and Pet Guide
Add Your Business to our Directory For Free!
Go to Add Your Pet Friendly business to our directory
Then choose the appropriate category from the drop-down menu and complete the form with your business details.
Available categories:
Vet Directory
Pet Services
Pharmacy / Healthcare Pharmacy
Alternative / Complementary Therapies
Pet Food
Photography, Portraits & Art Photography
Pet Products
Pet Shops and Pet Boutiques
Products For You
Equestrian
Holidays
Days Out
Pubs & Eateries
Further Learning
Charities & Rescues / Rehoming
Cremation & Memorial Services
Pet Business Services
Other Services
Dog Walkers
Boarding & Pet Sitting
Day Care
You can add the following information to your free listing
Business information: Business Name, contact details, website, and social media links
Google Map: Shows your location based on the address provided - provides details on how to reach your business by foot or car
Contact This Business Form - Your email address is hidden from the public view.
Summary & Description - Use this space to provide information about your business, services or products
Logo and Image Gallery - You will be able to upload images to your gallery once you submit your page
You will also receive a GV&PG badge to add to your website or other marketing material.
How to Edit Your Page
You need to be logged in to edit your listing
Common Error Message
'Invalid Token'
Most likely issue: Timed Out
The session was closed automatically. Refresh the page and try again
Once logged in go to your page and click on the 'Gear' symbol
This will reveal a drop-down menu with the options to edit your page / add or edit media
Once you are happy with the changes you made click submit
Your page will then be submitted to admin for approval
If you are having any issues please email the team via the contact form below.
More...
Writing A Good Review
Whilst we would encourage everyone to leave a review, it is worth remembering that there have to be a few ground rules.
1. First, we only publish reviews that are helpful to other pet owners - Reviews that simply say 'rubbish', 'great', 'money grabbers' aren't terribly useful. Whether your experience is good or bad, it is important to explain WHY you feel the way you do and if at all possible, the specific circumstances giving rise to your opinion.
2. Remember that we always give the business concerned the public right to reply. Although we never disclose the identity of reviewers, the business receiving the review will often ask for more detail on the nature of the complaint in order to check their records and speak to the staff concerned. If you are not prepared to provide more detail if asked to do so, do not waste your time or ours by submitting a review.
3. Make sure that your review is current (within 12 weeks) and therefore relevant to other pet owners We have received reviews where a further investigation has revealed that the complaint occurred over a decade ago. Keep it current!
4. Ensure that you use a valid email address. Reviews, where a fake email address is used or not provided it, will not be published.
5. Write your reviews in good faith. This means that we will not entertain comments that are part of a wider campaign or support a political agenda. Comments that refer to on-going litigation or matters which are subject to an RCVS investigation will not be published.
Suggested Do's and Don'ts
• Do be realistic in your expectations – veterinary diagnosis can be imprecise. Just because a vet failed to diagnose your pet's condition at the first attempt does not mean that they are in any way failing in their obligations;
• Do be honest and balanced in your views – remember, the purpose of the review is to help other pet owners find great vet care/services/ products or holidays
• Do include enough detail in your review. For instance,
- Why you were happy/unhappy.
- What was good or bad about the experience?
Would you use them again and recommend them to others?
We may ask you to provide evidence that you are a bona fide client. Please note: we will never reveal your identity without your consent
On the flipside, you should avoid:
• Single-word reviews – 'great' or 'terrible' do not help anyone;
• Bad language – we will not publish reviews that include profanities or insulting language;
• Naming and shaming. Your comments should be restricted to talking in general terms about the experience you had.
Our Story ...
In 2010 we launched the UK's first independent veterinary review & ratings website 'The Good Vet Guide'.
We had the idea for a vet review site after a visit to a dedicated Out Of Hours emergency vet. We hadn't used this type of service before, so we didn't know what to expect.
We certainly didn't expect to be charged £600+ the moment we walked through the door. But, as Ted, our 3-year-old Great Dane was showing symptoms of bloat we didn't have a choice.
We were told he needed an x-ray and a blood test, so we signed the paperwork and handed him into their care.
Unfortunately, despite the abnormal blood results, they didn't take him for an x-ray as agreed during the initial consultation, instead, he was placed in a kennel and received IV fluids until his spleen ruptured 7 hours later - he was then taken for an x-ray, and despite the operation to remove the spleen, blood transfusions etc, he was put to sleep a few hours later.
We did submit a complaint, first to the vet and then to the RCVS. But, our case was closed without further action because the treatment Ted received was deemed to be what was 'expected of a veterinary surgeon'.
We were understandably upset and angry, the x-ray he should have had on admission would have shown that there was an issue that could have been treated before the situation became critical
A quick scan of the internet revealed many stories similar to ours which was when we had the idea of a veterinary review website - an independent platform where pet owners could review and rate vets - highlight the great vets and alert pet owners to those who were repeatedly below standard.
Fast forward a few years and, not only do we have a couple of awards under our belt, but we have also expanded our directory to include dog walkers, home boarders, trainers, pet boutiques, groomers, holidays destinations, days out and many more
... a one-stop shop for everything pet!
Run free Big Man
❤️
Award-winning UK Vet & Pet Business Directory & website
Independent Reviews | Advice & information hub | Online Shop
T H E G O O D V E T & P E T G U I D E
We are united by our love for the animals who share our lives - you could say that pets are the heart of our business!
We work alongside some of the UK's leading vet & pet experts; you can find tons of pet-related info, news, competitions, and quizzes in our blog.
Free and unlimited access to our directory - find the right vet, pet service, or product for your pet. If you can't find what you're looking for - just drop us a line and we will try our best to sniff out the answer for you.
We offer free & paid for advertising within our directory for vets, alternative therapies, pet services, pet food & treats, products, dog-friendly holidays, photographers, artists, gifts, and products for pet owners and B2B services.
We launched in 2010 with the sole reason of helping you find the right care for your pets - In 2014 we opened up our directory to include all UK pet-related businesses and started offering a paid option to feature your business within our guide.
Forward on to today and our ethos hasn't changed since day one.
We will:
· Help you find the right care for your pets
· Highlight the best pet businesses so the rest fall by the wayside
· Focus on the positive - not the negative
.... and with your continued help and support, we will only get bigger and better!
This is the privacy notice of The Good Pet Guys Limited T/A The Good Vet & Pet Guide.
In this document, "we", "our", or "us" refer to The Good Pet Guys Limited. We are company number 08711992 registered in England & Wales. Our registered office is at 304 High Road, South Benfleet, Essex SS7 5HB.
We are registered with the Information Commissioner's Office "ICO" - Certificate Number ZA373541
Introduction
1. This is a notice to inform you of our policy about all information that we record about you. It sets out the conditions under which we may process any information that we collect from you, or that you provide to us. It covers information that could identify you (“personal information”) and information that could not. In the context of the law and this notice, “process” means collect, store, transfer, use or otherwise act on information.
2. We regret that if there are one or more points below with which you are not happy, your only recourse is to leave our website immediately.
3. We take seriously the protection of your privacy and confidentiality. We understand that all visitors to our website are entitled to know that their personal data will not be used for any purpose unintended by them, and will not accidentally fall into the hands of a third party.
4. We undertake to preserve the confidentiality of all information you provide to us, and hope that you reciprocate.
5. Our policy complies with UK law accordingly implemented, including that required by the EU General Data Protection Regulation (GDPR).
6. The law requires us to tell you about your rights and our obligations to you in regard to the processing and control of your personal data. We do this now, by requesting that you read the information provided at www.knowyourprivacyrights.org
7. Except as set out below, we do not share, or sell, or disclose to a third party, any information collected through our website.
The bases on which we process information about you
The law requires us to determine under which of six defined bases we process different categories of your personal information, and to notify you of the basis for each category.
If a basis on which we process your personal information is no longer relevant, then we shall immediately stop processing your data.
If the basis changes then if required by law, we shall notify you of the change and of any new basis under which we have determined that we can continue to process your information.
1. Information we process because we have a contractual obligation with you
When you create an account on our website, buy a product or service from us, or otherwise agree to our terms and conditions, a contract is formed between you and us.
In order to carry out our obligations under that contract we must process the information you give us. Some of this information may be personal information.
We may use it in order to:
1.1. verify your identity for security purposes
1.2. sell products to you
1.3. provide you with our services
1.4. provide you with suggestions and advice on products, services and how to obtain the most from using our website
We process this information on the basis there is a contract between us, or that you have requested we use the information before we enter into a legal contract.
Additionally, we may aggregate this information in a general way and use it to provide class information, for example to monitor our performance with respect to a particular service we provide. If we use it for this purpose, you as an individual will not be personally identifiable.
We shall continue to process this information until the contract between us ends or is terminated by either party under the terms of the contract.
2. Information we process with your consent
Through certain actions when otherwise there is no contractual relationship between us, such as when you browse our website or ask us to provide you more information about our business, including [job opportunities and] our products and services, you provide your consent to us to process information that may be personal information.
Wherever possible, we aim to obtain your explicit consent to process this information, for example, by asking you to agree to our use of cookies.
Sometimes you might give your consent implicitly, such as when you send us a message by e-mail to which you would reasonably expect us to reply.
Except where you have consented to our use of your information for a specific purpose, we do not use your information in any way that would identify you personally. We may aggregate it in a general way and use it to provide class information, for example to monitor the performance of a particular page on our website.
If you have given us explicit permission to do so, we may from time to time pass your name and contact information to selected associates whom we consider may provide services or products you would find useful.
We continue to process your information on this basis until you withdraw your consent or it can be reasonably assumed that your consent no longer exists.
You may withdraw your consent at any time by instructing us [at email address or webpage]. However, if you do so, you may not be able to use our website or our services further.
3. Information we process for the purposes of legitimate interests
We may process information on the basis there is a legitimate interest, either to you or to us, of doing so.
Where we process your information on this basis, we do after having given careful consideration to:
• whether the same objective could be achieved through other means
• whether processing (or not processing) might cause you harm
• whether you would expect us to process your data, and whether you would, in the round, consider it reasonable to do so
For example, we may process your data on this basis for the purposes of:
• record-keeping for the proper and necessary administration of our [organisational or business]
• responding to unsolicited communication from you to which we believe you would expect a response
• protecting and asserting the legal rights of any party
• insuring against or obtaining professional advice that is required to manage [organisational or business] risk
• protecting your interests where we believe we have a duty to do so
4. Information we process because we have a legal obligation
We are subject to the law like everyone else. Sometimes, we must process your information in order to comply with a statutory obligation.
For example, we may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order.
This may include your personal information.
Specific uses of information you provide to us
5. Information provided on the understanding that it will be shared with a third party
Our website allows you to post information with a view to that information being read, copied, downloaded, or used by other people.
Examples include:
5.1. posting a review against a listing on our directory of pet businesses
5.2. tagging an image
5.3. clicking on an icon next to another visitor’s message to convey your agreement, disagreement or thanks
In posting personal information, it is up to you to satisfy yourself about the privacy level of every person who might use it.
We do not specifically use this information except to allow it to be displayed or shared.
We do store it, and we reserve a right to use it in the future in any way we decide.
Once your information enters the public domain, we have no control over what any individual third party may do with it. We accept no responsibility for their actions at any time.
Provided your request is reasonable and there is no legal basis for us to retain it, then at our discretion we may agree to your request to delete personal information that you have posted. You can make a request by contacting us at [email address or webpage].
6. Complaints regarding content on our website
Our website is a publishing medium. Anyone may register and then publish information about himself, herself or some other person.
We attempt to moderate user generated content, but we are not always able to do so as soon as that content is published.
If you complain about any of the content on our website, we shall investigate your complaint.
If we feel it is justified or if we believe the law requires us to do so, we shall remove the content while we investigate.
Free speech is a fundamental right, so we have to make a judgment as to whose right will be obstructed: yours, or that of the person who posted the content that offends you.
If we think your complaint is vexatious or without any basis, we shall not correspond with you about it.
7. Information relating to your method of payment
Payment information is never taken by us or transferred to us either through our website or otherwise. Our employees and contractors never have access to it.
At the point of payment, you are transferred to a secure page on the website of PayPal. That page may be branded to look like a page on our website, but it is not controlled by us.
8. Information about your direct debit
When you agree to set up a direct debit arrangement, the information you give to us is passed to our own bank [name of bank] for processing according to our instructions. We [do / do not] keep a copy.
[We keep this information only for the duration of the direct debit arrangement.]
We are registered under the direct debit guarantee scheme. This provides for the customer's bank to refund disputed payments without question, pending further investigation. Direct debits can only be set up for payments to beneficiaries that are approved originators of direct debits. In order to be approved, these beneficiaries are subjected to careful vetting procedures. Once approved, they are required to give indemnity guarantees through their banks.
9. Job application and employment
If you send us information in connection with a job application, we may keep it for up to [three years] in case we decide to contact you at a later date.
If we employ you, we collect information about you and your work from time to time throughout the period of your employment. This information will be used only for purposes directly relevant to your employment. After your employment has ended, we will keep your file for [six years] before destroying or deleting it.
10. Sending a message to our support team
When you contact us, whether by telephone, through our website or by e-mail, we collect the data you have given to us in order to reply with the information you need.
We record your request and our reply in order to increase the efficiency of our [business / organisation].
We do not keep any personally identifiable information associated with your message, such as your name or email address.
OR
We keep personally identifiable information associated with your message, such as your name and email address so as to be able to track our communications with you to provide a high quality service.
11. Complaining
When we receive a complaint, we record all the information you have given to us.
We use that information to resolve your complaint.
If your complaint reasonably requires us to contact some other person, we may decide to give to that other person some of the information contained in your complaint. We do this as infrequently as possible, but it is a matter for our sole discretion as to whether we do give information, and if we do, what that information is.
We may also compile statistics showing information obtained from this source to assess the level of service we provide, but not in a way that could identify you or any other person.
12. Affiliate and business partner information
This is information given to us by you in your capacity as an affiliate of us or as a business partner.
It allows us to recognise visitors that you have referred to us, and to credit to you commission due for such referrals. It also includes information that allows us to transfer commission to you.
The information is not used for any other purpose.
We undertake to preserve the confidentiality of the information and of the terms of our relationship.
We expect any affiliate or partner to agree to reciprocate this policy.
13. Cookies
Cookies are small text files that are placed on your computer's hard drive by your web browser when you visit any website. They allow information gathered on one web page to be stored until it is needed for use on another, allowing a website to provide you with a personalised experience and the website owner with statistics about how you use the website so that it can be improved.
Some cookies may last for a defined period of time, such as one day or until you close your browser. Others last indefinitely.
Your web browser should allow you to delete any you choose. It also should allow you to prevent or limit their use.
Our website uses cookies. They are placed by software that operates on our servers, and by software operated by third parties whose services we use.
When you first visit our website, we ask you whether you wish us to use cookies. If you choose not to accept them, we shall not use them for your visit except to record that you have not consented to their use for any other purpose.
If you choose not to use cookies or you prevent their use through your browser settings, you will not be able to use all the functionality of our website.
We use cookies in the following ways:
13.1. to track how you use our website
13.2. to record whether you have seen specific messages we display on our website
13.3. to keep you signed in our site
13.4. to record your answers to surveys and questionnaires on our site while you complete them
13.5. to record the conversation thread during a live chat with our support team
14. Personal identifiers from your browsing activity
Requests by your web browser to our servers for web pages and other content on our website are recorded.
We record information such as your geographical location, your Internet service provider and your IP address. We also record information about the software you are using to browse our website, such as the type of computer or device and the screen resolution.
We use this information in aggregate to assess the popularity of the webpages on our website and how we perform in providing content to you.
If combined with other information we know about you from previous visits, the data possibly could be used to identify you personally, even if you are not signed in to our website.
15. Our use of re-marketing
Re-marketing involves placing a cookie on your computer when you browse our website in order to be able to serve to you an advert for our products or services when you visit some other website.
We may use a third party to provide us with re-marketing services from time to time. If so, then if you have consented to our use of cookies, you may see advertisements for our products and services on other websites.
16. Information we obtain from third parties
Although we do not disclose your personal information to any third party (except as set out in this notice), we sometimes receive data that is indirectly made up from your personal information from third parties whose services we use.
No such information is personally identifiable to you.
17. Third party advertising on our website
Third parties may advertise on our website. In doing so, those parties, their agents or other companies working for them may use technology that automatically collects information about you when their advertisement is displayed on our website.
They may also use other technology such as cookies or JavaScript to personalise the content of, and to measure the performance of their adverts.
We do not have control over these technologies or the data that these parties obtain. Accordingly, this privacy notice does not cover the information practices of these third parties.
18. Credit reference
To assist in combating fraud, we share information with credit reference agencies, so far as it relates to clients or customers who instruct their credit card issuer to cancel payment to us without having first provided an acceptable reason to us and given us the opportunity to refund their money.
19. Data may be processed outside the European Union
Our website is hosted in Germany.
We may also use outsourced services in countries outside the European Union from time to time in other aspects of our business.
Accordingly data obtained within the UK or any other country could be processed outside the European Union.
20. Access to your personal information
20.1. At any time you may review or update personally identifiable information that we hold about you, by signing in to your account on our website.
20.2. To obtain a copy of any information that is not provided on our website you may send us a request at [email address].
20.3. After receiving the request, we will tell you when we expect to provide you with the information, and whether we require any fee for providing it to you.
21. Removal of your information
If you wish us to remove personally identifiable information from our website, you may contact us at admin@goodvetandpetguide.com.
This may limit the service we can provide to you.
22. Verification of your information
When we receive any request to access, edit or delete personal identifiable information we shall first take reasonable steps to verify your identity before granting you access or otherwise taking any action. This is important to safeguard your information.
23. Use of site by children
23.1. We do not sell products or provide services for purchase by children, nor do we market to children.
23.2. If you are under 18, you may use our website only with consent from a parent or guardian
23.3. Certain areas of our website are designed for use by children over [15] years of age. These areas include [description or name or areas designed for children].
23.4. We collect data about all users of and visitors to these areas regardless of age, and we anticipate that some of those users and visitors will be children.
23.5. Such child users and visitors will inevitably visit other parts of the site and will be subject to whatever on-site marketing they find, wherever they visit.
24. Encryption of data sent between us
We use Secure Sockets Layer (SSL) certificates to verify our identity to your browser and to encrypt any data you give us.
Whenever information is transferred between us, you can check that it is done so using SSL by looking for a closed padlock symbol or other trust mark in your browser’s URL bar or toolbar.
25. How you can complain
25.1. If you are not happy with our privacy policy or if have any complaint then you should tell us by email. Our address is admin@goodvetandpetguide.com.
25.2. If a dispute is not settled then we hope you will agree to attempt to resolve it by engaging in good faith with us in a process of mediation or arbitration.
25.3. If you are in any way dissatisfied about how we process your personal information, you have a right to lodge a complaint with the Information Commissioner's Office. This can be done at https://ico.org.uk/concerns/
26. Retention period for personal data
Except as otherwise mentioned in this privacy notice, we keep your personal information only for as long as required by us:
26.1. to provide you with the services you have requested;
26.2. to comply with other law, including for the period demanded by our tax authorities;
26.3. to support a claim or defence in court.
27. Compliance with the law
Our privacy policy has been compiled so as to comply with the law of every country or legal jurisdiction in which we aim to do business. If you think it fails to satisfy the law of your jurisdiction, we should like to hear from you. However, ultimately it is your choice as to whether you wish to use our website.
28. Review of this privacy policy
We may update this privacy notice from time to time as necessary. The terms that apply to you are those posted here on our website on the day you use our website. We advise you to print a copy for your records.
If you have any question regarding our privacy policy, please contact us.
