Reviews and associated ratings of specific businesses listed on the Good Vet and Pet Guide are guidelines only. We are in no case liable for User Reviews.

Reviews that contain defamatory allegations of fact will be removed. However, clients will be given the opportunity to express their honestly held opinion about any business on our site.

We will request evidence that the reviewer has been a client of the business before publishing if there are any doubts over authenticity, If, on request, the reviewer cannot provide reasonable evidence we will not publish the review.

If the person leaving the review has proved to us beyond a reasonable doubt that they are a paying client of the business, but will not produce a review that is acceptable to our terms and conditions we will remove the comments but publish the star rating.

We reserve the right to edit the reply provided by the business if the response infringes the client’s confidentiality, or does not fulfill the ‘decent, legal and honest’ criteria that all reviews must meet.

Any duplicated reviews or those which do not seem to be produced by a human (spam) will be deleted.

Listing Owners will be notified by email when a review is received