Hot

Beech House Veterinary Centre - Hersham, Walton-on-Thames, Surrey

 
1.0 (1)
16 Queens Road, Hersham, Walton-on-Thames, Surrey, KT12 5NH, United Kingdom
01932 222257
Beech House Veterinary Centre - Hersham, Walton-on-Thames, Surrey

Our main hospital is at Beech House in Hersham, a Tier 2 RCVS Accredited Practice. Hersham is a 24-hour emergency clinic so if your pet needs to see a vet outside of normal working hours, this is where you will be seen.

The Hersham hospital is the main hub of Beech House Veterinary Centre. The facilities include:

Two large consulting rooms to see patients throughout the day.
Separate dog and cat kennels, isolation unit, and an incubator for small or critically ill patients.
Operating theatre with separate prep area, ensuring surgeries are only performed in a sterile environment.
Diagnostic imaging suite incorporating digital radiography including digital dental radiography, ultrasound and endoscope imaging modalities.
Laboratory, allowing many blood, urine and skin tests to be performed 'in-house' and provide quick results.
Dental suite including dental radiology.
Pharmacy equipped to dispense medications within 24 hours.
Puppy Play Area for socialisation during weekly classes.
Shop, supplying food, toys, accessories and treats.
There is easy parking to the front and rear of the practice.

 

Opening hours are:
Monday - Friday 8.00am - 8.00pm
Saturday 9.00am - 4.00pm
Sunday 9.00am - 2.00pm

Tags: veterinary, imaging, suite, including, practice, hospital, house, main, dental, digital, beech, performed, hersham
Cat Dogs Small Animals
Dentistry X-ray In-house Lab Microchip Nurse Clinic
Yes
Swap Start/End

User reviews

1 reviews

Overall rating 
 
1.0
Standard of care  
 
1.0  (1)
Communication  
 
1.0  (1)
Appointment  
 
1.0  (1)
Customer Service 
 
1.0  (1)
Value for money 
 
1.0  (1)
Would you recommend? 
 
1.0  (1)
Already have an account?
Ratings
Standard of care
How satisfied were you with the care you and your pet received at this practice?
Communication
Was everything explained clearly to you during your consultation?
Appointment
Were you seen promptly or did you have to wait?
Customer Service
How helpful were the reception / support team?
Value for money
Would you recommend?
Would you recommend this veterinary practice to a friend?
Interested in
Comments
You will be able to upload media right after you submit your review.
Appalling Service
I'm not one to usually complain, however on this occasion I have gone out of my way to share with the public my experience with this vet. My cats have been patients of this vet for around seven years and it has come to the point where my anger with them has resulted in me leaving them.

I have always heard bad stories, but thought I would give them the benefit of the doubt, purely only for the convenience of them being very local to us. On a recent annual trip to them, the vet informed us that our cat needed to have surgery to remove three of his teeth, and informed us that the surgery would be a little risky due to our cat having a heart murmur. We have been aware of this condition for the whole of his life so it did not come of surprise to us.. however, the vet (not naming and shaming) did not put it very lightly. Even with my daughter in the room, he bluntly said, and I quote; 'Don't be surprised to find him dead in the garden one day'. I know that people dealing with animals have to let the owners know the truth, but I was horrified to hear how he was saying this information to the both of us.

Following this, he continued the check up with our cat, and then said he would contact us later on in the week with information as to what the dental surgery would entail and how much it would cost. We received the email from the vet enclosing how much it was going to cost - an in excess of £600. Thinking this was a little steep I contacted another vet for an alternative quote. They came back to suggest this would cost around £300-£350. At this point we booked an appointment with the alternative vet for him to be assessed and to have the procedure done. Upon arriving on the day of his surgery, the new vet took the time to assess his condition and informed us that in fact he did not actually have the severity of dental decay that was originally stated and any invasive surgery would not be required!

He also remarked on the fact that his diagnosed heart murmur was not as serious as originally stated and in the new vets opinion, daily medication that the original vet suggested was also not required.

Having gone through this latest stressful scenario, I am disgusted, upset and appalled that a company dedicated to the well being of animals would willingly put the animal at risk just for financial gain!

Having supported and put trust into The Beech House Veterinary Centre for the last seven years, I am appalled by the way they have treated myself, my family and our pets and therefore would not be recommending them as a company to anyone.
JH
Report this comment Was this review helpful to you? 8 1