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Arundell Veterinary Care - Bennetthorpe Surgery, Doncaster

 
3.7 (8)
3 Albion Place, South Parade, Doncaster, DN1 2EG, United Kingdom
01302 344123
Arundell Veterinary Care - Bennetthorpe Surgery, Doncaster

We are a friendly veterinary practice offering a polite and professional service.

The practice consists of two surgeries. The main surgery is in Bennetthorpe and provides 24 hour care for registered clients. There is also a branch surgery in Toll Bar which provides appointments and routine surgery.

Cat Dogs Small Animals
Dentistry Diagnostic Imaging ICU In-house Laboratory Microchipping Nurse Clinic
Swap Start/End

User reviews

8 reviews

 
(5)
4 stars
 
(0)
3 stars
 
(0)
 
(1)
 
(2)
Overall rating 
 
3.7
Standard of care  
 
3.8  (8)
Communication  
 
3.6  (8)
Appointment  
 
3.9  (8)
Customer Service 
 
3.5  (8)
Value for money 
 
3.6  (8)
Would you recommend? 
 
3.5  (8)
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Standard of care
How satisfied were you with the care you and your pet received at this practice?
Communication
Was everything explained clearly to you during your consultation?
Appointment
Were you seen promptly or did you have to wait?
Customer Service
How helpful were the reception / support team?
Value for money
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three strikes
Overall rating 
 
2.2
Standard of care  
 
3.0
Communication  
 
2.0
Appointment  
 
4.0
Customer Service 
 
1.0
Value for money 
 
2.0
Would you recommend? 
 
1.0
After issues over treatment of three different dogs over 3 years we have finally left this practice. The first problem concerned a bad mis-diagnosis in 2017 of my elderly mother’s dog on which she doted. Arundells’ vet insisted that her problems were related to a build-up of fatty tissue and NOT cancer, as we had suspected. After a subsequent and very expensive MRI scanning procedure at another vet, our fears were shown to be accurate and the dog was finally put to sleep. Our own precious retriever/spaniel cross became ill one night and we had to take him into Bennetthorpe in the early hours of the morning to see what was to be done. I am sure that nothing could have been done to save him, he was 13yrs old, but we felt that over £600 in less than 6 hours was a fairly hefty fee to pick up a dead body. This week our latest and final problem has occurred with our Labrador puppy who has been registered here since June 2019 when we got him at 10 weeks old. It may have been difficult to spot a hip issue at his early health-check and attendance for immunization, but we had an increasing concern that all was not well. He was subsequently castrated (far too young as we are now told, but we were not advised of this by Arundells at the time or we would certainly have re-thought the action). Recently, the arrogance and unhelpful behavior of Arundells’ staff was highlighted when we attempted to have them sign off on our Labrador puppy’s planned visit to a physiotherapist – what ensued was a veritable circus of poor communication and organization. Ahead of the physio visit, we asked for a consent note from the vet who had seen him last. This was agreed to, but the consent order was wrongly sent for him to be operated on and not for physio. We asked for the proper form to be sent, having booked him in for an appointment that evening. At 5.20pm we received a call from the ‘head receptionist’ who apart from being rude and unhelpful refused to send the correct consent order until we had paid for him to be seen again by a vet there. It seems we could have him operated upon, but he wasn’t to be permitted a consultation for physiotherapy! Given the time of the return call (5 hours after we had first made the request) there was in any event nobody available at Arundells to see him in time, anyway. Now dealing with the fallout of this encounter, further exploration has shown up a previously undiagnosed issue which we are trying to address – at another vet. All of this is a great shame as we have the utmost respect for the senior vet in this practice, but we would certainly not go back there. 
DW
Not Impressed with Arundell Vet Care
(Updated: August 21, 2019)
Overall rating 
 
1.0
Standard of care  
 
1.0
Communication  
 
1.0
Appointment  
 
1.0
Customer Service 
 
1.0
Value for money 
 
1.0
Would you recommend? 
 
1.0
My dog didn't get the care promised by Arundell. Waiting times are long with an appointment, I asked for text reminders for booster vaccinations which I never received despite checking I was enrolled for this.  I have since changed practice  
AL
Review for Sunday appointment
Overall rating 
 
5.0
Standard of care  
 
5.0
Communication  
 
5.0
Appointment  
 
5.0
Customer Service 
 
5.0
Value for money 
 
5.0
Would you recommend? 
 
5.0
I am very impressed with my fast appointment this Sunday morning it wasn't a problem I wanted to risk leaving another 24 hours it could have been a grass seed in the ear canal of my dog ...the staff at reception were very helpful and professional...the vet had a good look and treated accordingly he was very nice and I was glad to have taken her .....this practice seems to have extra opening hours and have their own out of hours service very impressive...thank you
AB
Appalling service
Overall rating 
 
1.0
Standard of care  
 
1.0
Communication  
 
1.0
Appointment  
 
1.0
Customer Service 
 
1.0
Value for money 
 
1.0
Would you recommend? 
 
1.0
I have been with this practice for many years and the service has been good. End of life care is appalling. I rang over a month ago for prices to come out to my home, the pricing was very confusing so tgey said they would e mail meI never received an e mail. My dog deteriorated rapidly Saturday so I rang to arrange a vet to come out to put him to sleep Sunday and they said they couldn't come out. They then rang early Sunday morning to cancel my appointment as the only get there was operating on a dog. I had to pay for an independent vet to come out to put my dog to sleep. Terrible service when we needed it the most. I would not recommend using this practice when your dog becomes terminally ill and in need of a home visit, especially if it's a Sunday
SP
Vet Joy is fantastic
Overall rating 
 
5.0
Standard of care  
 
5.0
Communication  
 
5.0
Appointment  
 
5.0
Customer Service 
 
5.0
Value for money 
 
5.0
Would you recommend? 
 
5.0
Joy the vet is amazing I wouldn't trust any other vets !! Got all 3 dogs there !!
SS
Poorly dog
Overall rating 
 
5.0
Standard of care  
 
5.0
Communication  
 
5.0
Appointment  
 
5.0
Customer Service 
 
5.0
Value for money 
 
5.0
Would you recommend? 
 
5.0
Took my jack Russel in a very poorly state. Vet was so gentle with her even getting onto the floor to cuddle her. And dealing with distraught me at same time.
A
A big thank you. 14/12/18
Overall rating 
 
5.0
Standard of care  
 
5.0
Communication  
 
5.0
Appointment  
 
5.0
Customer Service 
 
5.0
Value for money 
 
5.0
Would you recommend? 
 
5.0
I have just had to have my beautiful dog raffi put to sleep due to a spinal disease. Over the years arundal vets have looked after raffi in which Steve Pritchard has performed a cosmetic surgery on raffis face fold then removed a lump which was cancerous from his leg , both operations were successful and I could not of wished for anything better iSteve is brilliant, the care he and everyone at the vets gave Raffi was fantastic. Every one from receptionists,nurses and vets that we saw over the 5 years we were lucky to have had with Raffi, have given us a first class honest service and I thank everyone .
SW
Same day appointment for Jake.
(Updated: September 09, 2018)
Overall rating 
 
5.0
Standard of care  
 
5.0
Communication  
 
5.0
Appointment  
 
5.0
Customer Service 
 
5.0
Value for money 
 
5.0
Would you recommend? 
 
5.0
Rang for appointment for my sister's dog who's staying with us for his holiday as problem with blocked anal glands we rang and got an appointment within the hour - 15 40 appointment was on town fields playing after procedure at 16 00.
All staff very friendly and helpful and it didn't break the bank!
Will be recommending to others.
KS