Clifton Lodge Veterinary Group - Horden

 
4.0 (3)
23 Hardwick Street Horden SR8 4JH, Horden, SR8 4JH, United Kingdom
0191 5869783

We aim to give continuity of care to you and your pets at all times and organise our rotas so that in general you will usually see one of two vets at any given surgery ( holidays ,days and weekends off and sickness  permitting ).

Opening Hours

Monday – Friday

Open Clinic  9:15am - 10:00am 

Appointments        4:00pm-6pm

Saturdays: 

Open Clinic          9:15am-10am

Clifton Lodge Veterinary Group - Horden
Clifton Lodge Veterinary Group - Horden
Small Animals
Dentistry X-ray In-house Lab
Swap Start/End

User reviews

3 reviews

 
(2)
4 stars
 
(0)
3 stars
 
(0)
 
(1)
1 star
 
(0)
Overall rating 
 
4.0
Standard of care  
 
3.7  (3)
Communication  
 
3.7  (3)
Appointment  
 
4.7  (3)
Customer Service 
 
4.7  (3)
Value for money 
 
3.3  (3)
Would you recommend? 
 
3.7  (3)
Already have an account?
Ratings
Standard of care
How satisfied were you with the care you and your pet received at this practice?
Communication
Was everything explained clearly to you during your consultation?
Appointment
Were you seen promptly or did you have to wait?
Customer Service
How helpful were the reception / support team?
Value for money
Would you recommend?
Would you recommend this veterinary practice to a friend?
Interested in
Comments
You will be able to upload media right after you submit your review.
Out of date medicines
Overall rating 
 
2.4
Standard of care  
 
1.0
Communication  
 
1.0
Appointment  
 
5.0
Customer Service 
 
5.0
Value for money 
 
1.0
Would you recommend? 
 
1.0
This vet dispensed two vials of insulin which were 4 months out if date for our wonderful, fun-loving little man Chino. Unfortunately, we were unaware of this unforgiveable action at the time and administered a complete vial over two weeks. We couldnt understand why Chino suddenly became incredibly poorly with diaorrhea, vomitting and that he started to urinate in the home. We visited the vet that week and were so desperately upset and worried fo Chino that we even considered euthanasia, we were so upset to see him sufferering. The vet treated Chino for possible gastroenteritisis, which was one week into receiving the out of date insulin. Just days later when we realised about the insulin error, I reported this to a senior vet. Sadly, less than three weeks later, Chino deteriorated rapidly. He suddenly couldn't see properly, if at all, and was obviously in pain and very distressed. The vet agreed his quality of life was affected and we decided to let our beautiful boy go. After numerous emails and pathetic excuses from this practice, including complaints about Chino's prior treatments involving repeated use of steroids for allergy complaints which I believe contributed to Chino contracting diabetes (a fact both the RCVS and this practice admit via correspondence cannot 100 per cent rule out) I followed up my complaints with the Royal College of Veterinary Surgeons. Unsurprisingly, my complaints were dismissed and this practice has suffered no consequences for its actions. Despite asking the vet to mediate via the VCMS (veterinary client mediation service) to discuss the case they have refused. The senior vet director has repeatedly refused to answer whether any member of staff would administer any drug that is four months out of date, let alone insulin. The have also never responded to the fact that its against the law to administer an out of date medicine.
Clifton Lodge Veterinary Group - Horden
Clifton Lodge Veterinary Group - Horden
K
Brilliant
Overall rating 
 
5.0
Standard of care  
 
5.0
Communication  
 
5.0
Appointment  
 
5.0
Customer Service 
 
5.0
Value for money 
 
5.0
Would you recommend? 
 
5.0
Always kind, thorough & understanding. I could never thank them enough for the care they have given my dogs. All of the staff are thoughtful & supportive. The Horden team are exceptional.
J
The Vet gave my dog immediate attention
Overall rating 
 
4.5
Standard of care  
 
5.0
Communication  
 
5.0
Appointment  
 
4.0
Customer Service 
 
4.0
Value for money 
 
4.0
Would you recommend? 
 
5.0
My dog was in pain and the Vet was gentle with the dog
and I would recommend this surgery.
M