Dick White Referrals - Cambridgeshire

 
2.1 (3)
Station Farm, London Road Six Mile Bottom Cambridgeshire, CB8 0UH, Cambridgeshire, CB8 0UH, United Kingdom
01638 572012

Why choose Dick White Referrals?

A veterinary surgeon may refer a client to any other veterinary surgeon whose expertise in a field they trust. We believe that where individuals are available and it is practical to do so, referral to a Specialist, or at least someone who has been trained as a Resident, is preferable to someone who is 'self-taught'.

At Dick White Referrals we have, under one roof, one of the largest collections of veterinary Specialists anywhere in Europe covering a variety of medical and surgical disciplines. We also have a high level of nursing and veterinary staff in the clinic 24 hours a day so our patients receive the care they need regardless of time. 

Opening Hours

Monday – Friday     8.30am – 7.00pm

Other Information

 

Appointments for the Neurology and Dermatology Services are also available on Saturdays from 10.00am to 2.00pm

 

Appointments are available outside of these hours and will be charged at emergency rates.

 

Small Animals Wildlife
Cardiology Dermatology X-ray Neurology Oncology Ophthalmology Orthopedics
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3 reviews

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Overall rating 
 
2.1
Standard of care  
 
3.3  (3)
Communication  
 
3.0  (3)
Appointment  
 
3.0  (3)
Customer Service 
 
1.3  (3)
Value for money 
 
1.0  (3)
Would you recommend? 
 
1.0  (3)
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Prepare to be skinned alive! Vastly over-inflated charges for unnecessary treatment and meds.
Overall rating 
 
2.3
Standard of care  
 
4.0
Communication  
 
3.0
Appointment  
 
3.0
Customer Service 
 
2.0
Value for money 
 
1.0
Would you recommend? 
 
1.0
After a referral to DWR with regard to investigation into an existing infection which we were informed would require examination, clean up, and potential CT scan, we duly attended as arranged and then discussed the issue with one of the Vets in practice, whereupon a general examination including bacterial swab test was undertaken.
Following this we were informed that a scan would be required in order to ascertain the extent of the infection and that if deemed appropriate an extremely invasive procedure would need to be carried out within a few days time.
It was at this point alarm bells started to ring, as the Vet suggested that they keep our pet onsite in the animal hospital PRIOR to any surgery for a few days. When challenged over the need for this, as we live close by, the Vet reluctantly admitted that there was in fact no requirement to do so, and that we could book the appointment and return (there is obviously a boarding charge for overnight stays).

And so it was off to the theatre for the scan, whereby we were handed the necessary paperwork providing our agreement for the procedure to be carried out. Following request of details of our Insurers and limit of cover, the Vet added detail of the cost estimate should the procedure go ahead, where an amount of £3000 was entered! By this time, our pet had been led away for assessment, and we were further advised that the cost could even be significantly greater! As if alarm bells had rung before, now a 120db Klaxon was sounding in my head!

Upon collection, we were informed that it was imperative that this invasive operation be undertaken immediately, otherwise the outcome could be potentially dire, and the cost of the procedure be estimated at £6000 plus additional (unquantified) hospitalisation costs.
At this point it became more than apparent, that a massive overbilling scenario was about to be entered into, this being borne out upon receipt for the costs of the afternoons work undertaken by the surgery, and the massively overpriced meds and procedures carried out.

J
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Only Interested in Making Money
Overall rating 
 
1.0
Standard of care  
 
1.0
Communication  
 
1.0
Appointment  
 
1.0
Customer Service 
 
1.0
Value for money 
 
1.0
Would you recommend? 
 
1.0
TL:DR - horrendous customer service. Only interested in making money, do not have the animals best interests at heart.

Our dog was referred to orthopaedics at Dick White's at the end of December 2019 for an unusual but not serious issue with her jaw.
They called us a couple of days after the referral from our vets to let us know one of their orthopaedic team had left so we might have to wait until March which with it not being an urgent issue we were fine with.
A week or so later we received another call saying that they'd reviewed her notes and the issue was actually neurological so could we come that week - not being vets we assumed they knew best and agreed. So, after the 3 hour drive to get there we went in to see the neurology team, now hats off to him he was brilliant with our dog, but the first thing he said to us was that he didn't know why we were seeing neurology for an orthopaedic issue.
He did an examination confirmed it definitely wasn't neurological and we should see orthopaedics. At this point they wanted us to pay for her to stay overnight to maybe have an MRI in case she might need one the next day. Considering this was only a maybe, we'd already taken time off work and it was a 200-mile round trip we said no.
So at this point, we're already down around £470 thanks to the neurology appointment and blood tests, not to mention fuel and time off work.

Fast forward a few days and we received an email from Dick White's saying neurologically our dog was fine and she needs to see orthopaedics, an internal referral which would be another £90.
We rang them to express that this was unacceptable and the response we got was "it's only another £90 and you consented to the neurology appointment".
Our vet then rang them to say this wasn't acceptable as we also weren't the first people it had happened to. When asked why the appointment had been changed to neurology they were told that "we could see them faster that way, they consented to it." Our vet argued that there was no way we could have made an informed decision about that and with it not being an urgent issue the time of the appointment didn't matter. Their reply was "it's only another £90".

We then got in touch with Dick White's asking to speak to the practise manager about the situation as we won't be paying an extra referral for what should have been the appointment in the first place. That was mid January. We are still waiting for a response. Horrendous customer service, only interested in making money.
K
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Dick White Referrals - Customer Service
Overall rating 
 
3.0
Standard of care  
 
5.0
Communication  
 
5.0
Appointment  
 
5.0
Customer Service 
 
1.0
Value for money 
 
1.0
Would you recommend? 
 
1.0
Dick White Referrals overcharge significantly for initial consultations . They are fully aware of the limits under an Insurance Policy as they request a copy of it before treatment. They refuse to notify clients of costs that are over the Policy limits and charge £260 for half an hour consultancy. Admin woman is rude and very unhelpful without any Customer Care skills whatsoever.

Although the Veterinary Staff are good I would not recommend using this Referral Service.
T
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