Eastgate Veterinary Group - Thetford

 
2.2 (1)
31 Bury Road Thetford Norfolk IP24 3AW, IP24 3AW,
01842 753991
01842 752352

Welcome to our page!  We are an established, local veterinary practice that is proud to provide a professional caring veterinary service to the people and animals of Bury St Edmunds, Thetford, Mildenhall and surrounding areas, as it has done for over 70 years. We look after small animals and pigs.

From your first visit to one of our surgeries it will become apparent how highly we value our personal relationships with owners and pets. Appointments with veterinary surgeons and nurses are available for your convenience throughout the day and a readily accessible emergency service is available at all times.

Bird Equine Farm Small Animals
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1 reviews

Overall rating 
 
2.2
Standard of care  
 
3.0  (1)
Communication  
 
1.0  (1)
Appointment  
 
4.0  (1)
Customer Service 
 
1.0  (1)
Value for money 
 
3.0  (1)
Would you recommend? 
 
1.0  (1)
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Treatment reminders after Death Of Elderly Pet
Overall rating 
 
2.2
Standard of care  
 
3.0
Communication  
 
1.0
Appointment  
 
4.0
Customer Service 
 
1.0
Value for money 
 
3.0
Would you recommend? 
 
1.0
After many many years and many many pets, I have finally left this practice. The reason having had a cat of 20 years old put to sleep in July on Sunday 16th August I received a text reminder saying her flea treat ment was due. I had rung the practice and advised of her demise that morning, having had out of hours out over night. That should have been the end of the matter , BUT I also found out that the out of hours service had not bothered to notify the Above practice, so I had already done their work for them, even though they assured me that they would advise and I would not have the trouble. I know that some local vets sent their owner/clients sympathy cards, I just got a reminder that flea treatment was over due sorry but this left a very poor taste in the mouth and has broken that faith that I had held with vey high regard. Will move to another practice the faith has been lost.
JW
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