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Paul Jarman Veterinary Surgeries | Attleborough, Norfolk

 
2.9 (10)
Haverscroft Industrial Estate , New Road, , Attleborough , Norfolk, NR17 1YE, United Kingdom
01953 451452
Paul Jarman Veterinary Surgeries | Attleborough, Norfolk

Vet in Attleborough Norfolk

Paul Jarman Vet aims to treat pets and their owners with understanding, care and commitment, whilst offering veterinary care of the highest possible standard.

They want to help ensure your pets receive the best care possible by making preventative health care easy and affordable. To enable you to spread the cost of routine treatments, they have designed the Jarman Vets Healthcare Plan

 

Opening Hours

Monday - Friday  9:00 am - 6.00 pm

Saturday - Closed

Sunday - Closed

 

Out of Hours Emergency

Call your normal surgery 24/7

 

Tags: veterinary, care, offer, home, practice, visits, generally, travel, equipment, emergencies, 9.00am, resources, unwell, paul
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User reviews

10 reviews
 
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Overall rating
 
2.9
Standard of care received
 
2.8(10)
Communication
 
2.7(10)
Appointment
 
3.6(10)
Customer Service
 
3.3(10)
Value for money
 
2.6(10)
Would you recommend?
 
2.6(10)
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AVOID AT ALL COSTS, PLEASE READ
Overall rating
 
1.0
Standard of care received
 
1.0
Communication
 
1.0
Appointment
 
1.0
Customer Service
 
1.0
Value for money
 
1.0
Would you recommend?
 
1.0
I am not one to usually write reviews but given the last 24 hours I’ve had I feel overwhelming compelled to write one to try and warn others of this place.

This is quite a long story but PLEASE read this and consider using a different vet if you want to have your fur babies well cared for.

My partner and I took our 6 month old kitten Nylah in to the Feltwell surgery to get her spayed on Friday. We were told everything went well on the phone. When we went to go collect her, we were greeted only with a nurse and not the vet that performed the operation. We were told the bare minimum about how everything went and were given little to no advice on anything we should be looking out for post op. In fact the main thing I remember her saying was “she might be a bit different when she gets home”. The main thing we were keeping an eye on was her paying attention to her wound. When we got home, she was a little out of it and limping but we assumed this was just due to the anaesthesia still having an effect. Saturday came and went and she again seemed fine. She was a little lethargic and didn’t have much of an appetite but again, we assumed this was completely normal. On Sunday evening, we noticed she was breathing quite rapidly and realised she had been resting for most of the day. We called Paul Jarmans surgery and pressed for an emergency even though we felt it might not be one. We spoke directly to Paul, and he asked us a few questions about Nylah, whether she’d eaten or gone toilet all day. He asked very few questions and after a 5 minute phone call advised us to try and syringe a water and sugar mix into her mouth to give her some energy. His analysis was that the anaesthetic might be wearing off (2 days after?) and she was starting to feel pain from the operation. She was due to go to the vets on Monday for a post op check up so he advised us to just wait it out through the night to see how she goes. We took his advice and tried to give her as much sugar water as we could, but this made no difference at all. If anything I feel this could have worsened her condition. About 30 minutes went by and things took a turn for the worse. She was breathing so heavily we could hear her from a different room. She began panting and breathing with her mouth open, we counted 60 intakes of breath in just 20 seconds. We called back Paul and he agreed to meet us at Attleborough surgery. The next 30 minutes of our lives were terrible. She began crying cries we’d never heard before. She’s usually quite a quiet cat and it was so clear she was suffering. We arrived at the surgery and were met with Paul, who didn’t say hello, only “that was good timing” (was it? We had been there for a few minutes before he arrived). We were not allowed in and were left waiting in the car with our thoughts racing expecting the worse. After 5 minutes or so, he came and told us Nylah had fluid in her lungs, and had put her on oxygen and given her a steroid. He asked us a few questions regarding the days between the operation to that moment to which we were struggling to recall some information as we were so distressed. He then proceeded to imply that this was most likely not a direct result of the anaesthesia/surgery and perhaps she could have ingested something toxic like chemicals or a house plant. We felt he was trying to blame us, despite the fact had we listened to his initial advice of waiting it out, she would have died at home in the night, after suffering greatly. He said he wanted to keep her overnight, and we were given absolutely no reassurance whatsoever as to whether or not she would make it. We went home hoping for the best but somewhat expecting the worst as again we were given no words of support or positivity that this would have a positive outcome.

When we called in the morning (yes, WE had to call them to find out what had happened), we were told that they lost her at 7:30am. We can’t help but feel this whole disaster was due to complete negligence and the guilt we now feel is awful. We can’t help but think about the what ifs. It only takes a quick google search of “cat rapid breathing” to come to a conclusion of fluid in the lungs, in fact it is the top result on google. Paul should have known this and it should have been an emergency in the first instance. We are absolutely devastated to have lost our darling Nylah at only 6 months, she deserved so much better than this incompetent human being.

Please please please do NOT take any of your little ones here, they deserve so much better. Paul Jarman, you should be ashamed of yourself and your work practices, you do not deserve to work with such loving animals that trust that their owners have put them in the best hands. We will never forgive you for the pain you have caused us.
A
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Unacceptable behaviour
Overall rating
 
1.0
Standard of care received
 
1.0
Communication
 
1.0
Appointment
 
1.0
Customer Service
 
1.0
Value for money
 
1.0
Would you recommend?
 
1.0
After my vet retired who I adored and trusted I’ve found it hard to find a good vet. When I found lovely Kate at kilverstone I had high expectations.
During covid-19 our regular branch was closed we were redirected to attleborough.
I was given creams and ointments which, were not cheap for my dog when I had said she will not let you put creams on.
I know my dog. I met her at four weeks old and I never felt comfortable handing her over to go in the vets alone.
It would get shirked off making me feel like I’m a silly little girl. Saying she was fine with them in there.
I went back to the vets and tried to give them a chance to resolve the matter that creams were no good and could we have tablets instead to save everyone the upset and cure my dogs problems.
I rang for advice on her getting upset about having creams....
I was told Paul won’t know of any therapists who can help. And he wouldn’t speak to you anyway.
I said I feel I needed to speak with him!. She told me then I would have to pay £18.00 just to have a phone call with him. Appalling.
If I went to my dr in distress he wouldn’t turn me away. You were her vet and turned me away.
You did offer me tablets for her problem which, I’d already paid for endless cream ointments already that I could never use and wanted a further £102.00.
You’d embarrassed us by asking if we had paid a previous bill!. I sent a bank statement to prove we paid as always. Shouldn’t you of checked your end first before accusing us??.
Finally today after feeling let down worse than a cheap pair of tights. I’ve had no choice but to ask to leave your pet club and find another vet. I expect this to be done!.
I would like to find a new vet Who will listen to me and care about my dog as she deserves.
Plus I would just like to add. Every year around the 27th of January she has her booster jab. Every year she’s had it except at Paul jarmans. I’ve paid pet club since I joined nov 2020 and my dog has not had her jab! So the pet club was a waste of my time and money too.
I feel we’ve been treated extremely badly and I’ve never experienced this level of indecency from a vet before.
C
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Poor Care and Service. Avoid,
Overall rating
 
1.5
Standard of care received
 
1.0
Communication
 
1.0
Appointment
 
4.0
Customer Service
 
1.0
Value for money
 
1.0
Would you recommend?
 
1.0
I have to agree with the other comments on here indicating that Jarman is only interested in the money. Sadly, he does not care for the animals in my experience. I took my very sick little dog in and was met at the door. I had to throw the lead to Paul whereupon he dragged the poor animal into the surgery. I saw him repeat this action with several other unfortunate dogs to the distress of their owners.. Mine could barely stand but he would not pick him up. 10 minutes later he reappeared again dragging my dog and then threw the lead to me. Apparently he had given him an injection though he was loathe to discuss the details. That cost me £250+ for a Saturday morning "emergency" appointment. In all I spent over £1000 before I wised up.

I realise that covid requires special conditions but this man showed no compassion at all. Nor was he willing to provide aftercare. He never replies to emails and won't call back only leaving messages through the receptionists.

He had no plan for the palliative care of my pet, his only advice was to keep shoving pills down his throat and to blame the weather for humidity, regardless if it was hot or cold. I found out from another, decent vet that my dog could have received alternative medicine and care strategies and at lower cost. He also had other issues which Paul did not pick up on. Jarman charges through the nose for branded rather than generic tablets and denies that liquid solutions area available. Too late for my little pet but at least at the end he was in the hands of someone gentle and caring. I think Paul Jarman was once a good vet but is now a disgrace. Avoid.
SS
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Please avoid this practice.
Overall rating
 
1.0
Standard of care received
 
1.0
Communication
 
1.0
Appointment
 
1.0
Customer Service
 
1.0
Value for money
 
1.0
Would you recommend?
 
1.0
We lost three rabbits within 3 days after being vaccinated at this practice.
We paid for an emergency out of hours appointment £206 and Paul was only interested in turn around time to treat the next appointment. Our 13 week old bunny sadly died the following morning due to neglect.
The next day we took the other bunny in for a health check and Paul stated everything was normal. 2 hours later he also died. Coincidence?

We then joined another veterinary practice in Norwich - Longwater and the treatment we received was superb! Rushed us straight in and sadly we lost our third bunny as we were too late.

Paul Jarman veterinary practice has no compassion and certainly not interested in treating animals. They're only interested in money. They haven't acknowledged my emails regarding cancelling the health plans.

Really shows how much they care!

Please avoid and seek another practice. There are better practices around our local area!
AM
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Excellent treatment by Paul
Overall rating
 
5.0
Standard of care received
 
5.0
Communication
 
5.0
Appointment
 
5.0
Customer Service
 
5.0
Value for money
 
5.0
Would you recommend?
 
5.0
We took our dog to Paul today, she is 12 year old & suffering with teeth decay & gum infection, afraid of having an anesthetic & needing to have teeth out again.
We were worried, but Paul was so reassuring & said, “ he would give her antibiotics & pain relief to see her through, what a relief and what an excellent vet,
Thank you Paul & the lovely staff you have, Julie Kimber
K
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Best Vets In The Area
Overall rating
 
5.0
Standard of care received
 
5.0
Communication
 
5.0
Appointment
 
5.0
Customer Service
 
5.0
Value for money
 
5.0
Would you recommend?
 
5.0
We have been using Paul Jarman Vets for nearly 10 years and they are by far the BEST VETS in the area. They have saved so many of our Bernese Mountain Dogs over the years, been there during awful times and the professional quality of their services is second to none. Paul & Jeremy are first class Vets who are very experienced and really know how best to treat and deal with poorly animals. A brilliant small independent Vets who really care about their patients and not about their pockets. They do all their own out of hours and emergencies too.
P
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Terrible. Avoid
Overall rating
 
2.5
Standard of care received
 
1.0
Communication
 
2.0
Appointment
 
5.0
Customer Service
 
5.0
Value for money
 
1.0
Would you recommend?
 
1.0
In my opinion, caused our cat unecessary suffering. No proper examination. No proper advice. Cat had abscess on head, now only has half a face due to vet’s lack of care. Have had a few cats before, seen a few vets, never been treated so badly and with such disastrous results.
ST
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Expensive
Overall rating
 
2.3
Standard of care received
 
3.0
Communication
 
1.0
Appointment
 
4.0
Customer Service
 
4.0
Value for money
 
1.0
Would you recommend?
 
1.0
Puppy's first jabs £36 each normally you would pay for both at first jab which I thought I had plus £15 microchip. Very expensive! 
Other local vets £50 for both jabs and £7.50 for microchip. I won't be returning - wish I had shopped about
W
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paul jarman vets
When it came round to my cats booster vaccination I chose not to go back to my previous vet as they didn't care about the welfare of the animal they were only interested in money so I telephoned Paul Jarman and got the price for the booster and it was cheaper when we took my cat there he also managed to cure my other cat of hairballs without even seeing him he even gave me the correct advice on whether or not to put my cat through surgery for a bone growth he said my cat was born with it and as it wasn't hurting him not to put him throught the tauma of surgery.
Any time my cats are ill I know I can telephone the surgery and get an appointment the same day .
VN
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Second to none practice
Overall rating
 
5.0
Standard of care received
 
5.0
Communication
 
5.0
Appointment
 
5.0
Customer Service
 
5.0
Value for money
 
5.0
Would you recommend?
 
5.0
Moved to Paul Jarman's practice when my previous vet had given up on my elderly, poorly Cocker Spaniel. Paul gave him an extra lease of life and we had him for another year at least. When the time finally came, Paul was compassionate, caring and gave us as much time as we needed, even though he had a busy waiting room. Paul and Verity are a special team and it is always a pleasure to visit, even if the animals don't necessarily think so! Superb vet who listens, explains everything in terms that you can understand and has a great sense of humour. Always has time for you. We've now moved away sadly but I still visit and take my animals if I am able to. Would recommend to anyone.
JS
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