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Sandhole Veterinary Centre - Snodland, Kent

Sandhole Veterinary Centre - Snodland, Kent

 
5.0 (14)
Malling Road, Sandhole, Snodland, Kent, ME6 5LG, United Kingdom
01634 242502
01634 244116
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At Sandhole Vets we believe that your pet deserves the very best care at all times.

We are a friendly and caring team and treat every pet like one of the family.

Just like you, every single member of our team is passionate about pets. Our aim is to provide the very best care for your furred, feathered and scaled family members, along with a caring friendly and professional service for you.

At Sandhole Veterinary Centre we have all the experience as well as the facilities, and deliver all the services you'd expect - gold-standard surgical and clinical expertise is guaranteed should your pets need it, complemented by a comprehensive routine preventative care programme, tailored to keep your pet healthy and happy.

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An open letter to our client family and new friends, Somebody told us that we ought to have a Sandhole Veterinary Centre 'mission statement', setting out how and why we do what we do. Something to help us stand out from the other practices out there. Because not every vet, or every practice, is the same.

We didn't know where to start - each of us genuinely loves meeting clients, helping you keep your pets in the best of health, working together to provide the best care for you as well as your pets - and at first we thought, 'doesn't every vet, every nurse, every receptionist, in every practice?'

Then we thought about all the things that make Sandhole Veterinary Centre the special place that our clients tell us it is, and we realised that the things we do as standard are simply not found everywhere. We passionately believe in making every aspect of our practice work for you, for your pets and for the Sandhole community.

We pay attention to the little things, and they add up to a big Sandhole difference. But don't just take our word for it - ask your vet whether they can offer you and your pet:

• Time All our appointments are longer than average, but if you need more time, just ask. When you have questions or concerns, we'll never dismiss you with a rushed response If you ever want to look round, or visit your pet whilst they are with us, simply come in - no appointment or notice is needed

• Respect We always treat your pet as the individual that he or she is - we'll discuss options with you and make specific recommendations based on your pet's personality, lifestyle and medical history We promise that we will detail costs in advance where at all possible, and keep you notified of any changes. You can trust that we will never prescribe or prolong unnecessary treatment. We treat rabbits, rodents, birds, reptiles, amphibians and exotic pets as equals alongside cats and dogs, and we're proud to hold the RWAF Rabbit Friendly Vets award as well as the Cat Friendly Clinic as awarded by the Feline Advisory Bureau (FAB) When the time comes to say goodbye to your beloved pet we have a dedicated private, peaceful room where you can take as long as you need. We also have an on-site crematorium so your beloved pet won't leave the premises and will be given individual attention and complete dignity.

• Experience Our wonderful team have all the qualifications and experience you'd expect in order to give your pet the very best care - our nurses are all registered and fully qualified, and our vets have a whole host of additional certificates and special interests. We regularly refresh our knowledge and skills to ensure that we are up to date with all the latest developments, but we know that sometimes some good old-fashioned TLC is just as effective!

• Care We feel passionately about delivering gold-standard patient care. It's not just words - every aspect of our service, down to the last detail, is designed to put your pet's welfare first: We never, ever lift an animal up by the scruff of its neck (it goes without saying that we never hit or mistreat any animal) Adequate pain relief is given as standard for every surgical procedure and topped up as required If your pet is stressed, we will give him or her time to calm down, re-booking appointments where necessary Our practice is fitted with Feliway and DAP pheromone diffusion systems to help patients feel more relaxed When fur needs to be clipped, we keep the area as small and neat as possible Canine in-patients are walked and toileted outside several times a day in our grassed garden Separate wards for dogs ensure that your cat, rabbit or exotic pet won't be stressed by all that canine excitement! When we place microchips, we give your pet food to distract from the needle We offer small, tasty meals to visiting pets, tailored to your pet's own nutritional requirements Cuddles and chin rubs are in endless supply! And that's the Sandhole difference. So whilst we may still not have a 'mission statement', each of us lives and breathes our Sandhole-ness every day, and actually, we think that's what really matters.

We hope that you see, hear and feel it for yourselves in every aspect of our service, and we thank you for trusting Sandhole Veterinary Centre to share the joys and privilege of caring for your pet with you. Sandhole Veterinary Centre, Respectfully yours

Bird Cat Dogs Poultry Small Animals Wildlife
Cardiology Cat Friendly Clinic Diagnostic Imaging Home Visits Microchipping
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User reviews

14 reviews

 
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Overall rating 
 
5.0
 
5.0  (14)
 
5.0  (14)
 
5.0  (14)
 
5.0  (14)
 
5.0  (14)
 
5.0  (14)
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Overall rating 
 
5.0
Standard of care  
 
5.0
Communication  
 
5.0
Appointment  
 
5.0
Customer Service 
 
5.0
Value for money 
 
5.0
Would you recommend? 
 
5.0

Tiny tim

Simply the Best 5*
Such dedicated caring staff always go above and beyond.

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Overall rating 
 
5.0
Standard of care  
 
5.0
Communication  
 
5.0
Appointment  
 
5.0
Customer Service 
 
5.0
Value for money 
 
5.0
Would you recommend? 
 
5.0

So happy!

An outstanding veterinary service! Lovely staff! Caring! I've never been so happy to leave my special little pooch anywhere like this before, he knows he's in good hands, and happily goes off with the nurse, just giving me a quick glance back. As if to say " ok, see ya later " ??

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Overall rating 
 
5.0
Standard of care  
 
5.0
Communication  
 
5.0
Appointment  
 
5.0
Customer Service 
 
5.0
Value for money 
 
5.0
Would you recommend? 
 
5.0

Fanstastic vets

My chow chow Bluey loves visiting Sandhole where she gets lots of cuddles. The staff are very helpful and always go the extra mile. Thank you Sandhole for taking the best care of my Bluey :)

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Overall rating 
 
5.0
Standard of care  
 
5.0
Communication  
 
5.0
Appointment  
 
5.0
Customer Service 
 
5.0
Value for money 
 
5.0
Would you recommend? 
 
5.0

Rip Oscar

I miss Oscar. Any chance I can have him back. I'm still crying. ?? . Thanks so much for the care you've given him. I feel so guilty for his death. ???

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Fantastic

Fantastic vets! Best care given to both pets and owners

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Fabulous vet centre

Sandhole is a fabulous vet centre. Kind, caring, dedicated staff who always treat pets and owners with respect and keep you informed at all times. They spotted a rare condition (acromegaly) in one of my cats when i insisted it was not normal diabetes and were very supportive in helping me to manage Lucy for the rest of her life.
I would give them more than 5 stars!

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The Best

The whole of the team at Sandhole Vetenary Centre are the most caring and helpful people you could wish for. I receive outstanding custoner service, having said that it is so friendly there, it's more of a friendship. Not only that my cat is do nervous visiting the vets sll the veterinary doctors and nurses are lovely with him.

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just amazing!!

I cannot speak highly enough for these guys at Sandhole. They are The most supportive bunch of people, They went above and beyond for my pug that was very poorly for a long time on and off before he was pts. The amount of fuss and care is just amazing. My dog even enjoyed going there as he just got fussed and lots of cuddles all the way till the end. When he was kept in all day at the vets I would get phone calls just to assure me he was ok. I just cannot recommend them enough. 10 stars from me and my partner. And I cannot thank them enough for all their hard work x

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Amazing!

My family have been using sandhole for over 15 years. I wouldn't go anywhere else with my pet. I even moved to Rochester and still go there!
Every member of staff is so helpful, lovely and friendly, everyone makes a fuss of Monty, my dog. They have given me the most amazing support when Monty has ever had to have anything serious done, they always keep me informed and are very patient with me when I get nervous and worried, I feel like I'm leaving him with family when he has to stay in.
They always tell me what is best for Monty no matter what, they give excellent advice and you can tell how much they all truly care about the animals.
I seriously can't recommend them enough, they are the best of the best!

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Compassionate and caring

All the staff were fantastic when our cat, Max, was hit by a car and we brought him in as an emergency. They were so kind, caring and kept me up to date. Sadly Max didn't survive but they did everything they could for him and assured me he wasn't in pain for very long. They sent me a condolence card and let me arrange payment a few days later when I was feeling a bit less upset. They were also very helpful with the insurance claim. I've only lived in this area for a year and have only used the vets twice, but I would definitely recommend them.

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Amazing

Fantastic Service, wouldn't take my dog anywhere else

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Fantastic

I have been registered at Sandhole Vets for over 13 years and my now very elderly cat is a regular visitor due to various ailments. Every time we visit we are made to feel welcomed and cared for (both me and my cat!). Everything is explained in a language I understand, and I am made to feel that my cat is the most special cat in the world (which clearly she is to me). The care and dedication from ALL the team is second to none. Even after recently moving out of the area, I still take my cat on hour round trip to Sandhole as don't believe I will get a service any better anywhere else. Thank you Sandhole for all that you do.

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Brilliant

All staff are very friendly and helpful. Welcoming environment. Easy to get an appointment. The healthy pet plan is brilliant.
I have recommended this practice to family members and they are also very happy with the service they received.
Love the spirit of Sandhole.

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Excellent

I have used this vets for many years now. The reception team are very helpful an Pet friendly, they are not just receptionist! The vet and nurse teams are extremely understanding and will explain everything and if your pet is there for a procedure they don't mind you calling. The actual animal hospital is amazing and accommodates all your pets needs. I have used the adjoining crematorium several time and when the time come this is certainly the place to use.

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