The Village Animal Hospital - Caterham

 
1.0 (1)
Guards Avenue Coulsdon Road Caterham Surrey CR3 5ZD, CR3 5ZD,
01883 34 8 483
01883 349 089

Located in Caterham Village, the Village Animal Hospital occupies what was the Sergeant’s Mess Hall in the redeveloped army barracks, and is a fully equipped Royal College of Veterinary Surgeons (RCVS) Tier 3 Hospital offering a high standard of care, with four full-time vets and the support of qualified veterinary nurses.

Out of Hour emergencies are handled by the excellent team of emergency vets at Vets Now Emergency Clinics.

Small Animals
Pet Grooming
Yes
Swap Start/End

User reviews

1 review
Overall rating
 
1.0
Standard of care received
 
1.0(1)
Communication
 
1.0(1)
Appointment
 
1.0(1)
Customer Service
 
1.0(1)
Value for money
 
1.0(1)
Would you recommend?
 
1.0(1)
Already have an account? or Create an account
Appalling
Overall rating
 
1.0
Standard of care received
 
1.0
Communication
 
1.0
Appointment
 
1.0
Customer Service
 
1.0
Value for money
 
1.0
Would you recommend?
 
1.0
I took my cat to The Village Animal Hospital Caterham, part of the CVS (UK) Ltd. group, because for a few days, she had been reluctant to eat due to discomfort in her mouth. She wanted to eat. My cat had no other symptoms.
Vet (1) said my cat had a mouth ulcer, she made no diagnosis and reported no other symptoms. The vet ran a blood test and stated, “good news everything is ok”. The vet also confirmed Jackie had no infection. The vet gave concurrent injections of Convenia and Metacam and administered Meloxaid to be given orally too. None of the drugs given to my cat were indicated for her infection free mouth ulcer, and they were given off-label without my written informed consent, which the vet was legally bound to acquire. The European Medicines Agency had forbidden the use of the drugs together. The vet reported to me, after giving the injections, “she put up a real fight”. My cat was later found to have had a traumatic injury to her sternum.
My cat started to develop seizures, anorexia, blindness and other conditions, within 48 hours of being given the drugs.
I expressed my concerns, in relation to the drugs to Vet (2), who spoke to Zoetis, the manufacturer of one of the drugs. The vet asserted to me that the drugs were not responsible for my cat’s very serious condition, despite Zoetis reporting to The Veterinary Medicines Directorate that their drug had caused my cat’s death. My cat’s death was reported 2 weeks before she was euthanised and Zoetis had reported that they expected no follow up to my cat’s condition. Clearly, they had advised, euthanising my cat to prevent the horrendous suffering which followed. Zoetis had also informed the vet that the side effects were unstoppable. The vet did not tell me this.
I made another appointment, due to the worsening condition of my cat. Vet (3) advised one night’s hospitalisation for my cat for rehydration. I wasn’t contacted by the practice so went to collect my cat after the prescribed one night’s stay. I was advised that she should stay a further night, “as she was very ill”.
I went to the practice after the 2 nights. Vet (4) asserted that the drugs had absolutely nothing to do with my cat’s condition. She said my cat had a brain tumour, (later found to be incorrect). My cat was on a ward with an infected cat and she caught the Upper Respiratory Tract Infection. The vet didn’t tell me this, so my cat was sent home and not treated. She then developed Broncho Pneumonia, on top of everything else.
My cat was taken to the practice again and euthanised.
CVS (UK) Ltd. (The Village Animal Hospital) say there is no case to answer.
This case was reported to The Royal College of Veterinary Surgeons, who have said there is no case to answer. They have misrepresented my case and refuse to make the appropriate corrections. The case they answer is not the case I took to them.
The Veterinary Defence Society say there is no case to answer.
This is the veterinary oath:
" I PROMISE AND SOLEMNLY DECLARE that I will pursue the work of my profession with integrity and accept my responsibilities to the public, my clients, the profession and the Royal College of Veterinary Surgeons, and that, ABOVE ALL, my constant endeavour will be to ensure the health and welfare of animals committed to my care."
S
Report this review Was this review helpful? 0 0