University Veterinary Practice - Fern Grove

 
1.7 (1)
1a Grove Street Liverpool L7 7AE, L7 7AE,
0151 794 5969
0151 794 4304

Our theatres are fully equipped and cater for all ages and types of domestic animal.  Should your pet need hospitalisation we have dedicated cat, dog and exotic wards available to allow your pet’s stay to be as comfortable and relaxed as possible.

Tags: veterinary, dog, animal, stay, exotic, domestic, dedicated, comfortable, pet’s, relaxed, wards, hospitalisation, university
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1 reviews

Overall rating 
 
1.7
Standard of care  
 
1.0  (1)
Communication  
 
1.0  (1)
Appointment  
 
3.0  (1)
Customer Service 
 
1.0  (1)
Value for money 
 
3.0  (1)
Would you recommend? 
 
1.0  (1)
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Standard of Staff
(Updated: February 13, 2015)
After attending this surgery for many years with my dog I am deeply saddened to say I will NOT be going here again!
A couple of days ago I attended this surgery which was once filled with 'friendly, high-dedicated staff', however, I cannot say that this applies to ALL members of staff. I saw a veterinary surgeon known as 'Name removed' who was extremely rude and unprofessional throughout my visit.

She showed no affection towards my dog, did not talk to him, touch or stroke him despite him being very anxious with attending the veterinary surgery. She laughed when we would try to explain his previous condition (a different vet had seen him previously for many years) and she was extremely demeaning. How unfortunate and saddening that this veterinary surgery which was once filled with hardworking, friendly, affectionate, animal loving staff, now have this 'vet' on their team. Absolute disgusted does not cut it. Will NOT be going back and will take my custom elsewhere.
J
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