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Valley Vets - Ystrad Mynach Veterinary Hospital - Mid Glamorgan

Valley Vets - Ystrad Mynach Veterinary Hospital - Mid Glamorgan

 
4.6 (5)
Oakfield Street Ystrad Mynach, Mid Glamorgan , Hengoed , CF82 7AF, United Kingdom
01443 813137 / 01443 862039
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Valley Vets employ a team of twelve Veterinary Surgeons, supported by a team of Registered Veterinary Nurses, trainee veterinary nurses, animal
care assistants, reception staff and administrative staff.  
Our Aim is to be the leading, first-opinion veterinary practice, trusted and admired for the exceptional, progressive and compassionate care we afford our patients, our clients and our team.

 

best-local-vets

 

 

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5 reviews

 
(4)
4 stars
 
(0)
 
(1)
2 stars
 
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1 star
 
(0)
Overall rating 
 
4.6
 
4.8  (5)
 
4.8  (5)
 
4.8  (5)
 
4.8  (5)
 
4.2  (5)
 
4.2  (5)
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Ratings (the higher the better)
Standard of care
How satisfied were you with the care you and your pet received at this practice?
Communication
Was everything explained clearly to you during your consultation?
Appointment
Were you seen promptly or did you have to wait?
Customer Service
How helpful were the reception / support team?
Value for money
Would you recommend?
Would you recommend this veterinary practice to a friend?
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Overall rating 
 
5.0
Standard of care  
 
5.0
Communication  
 
5.0
Appointment  
 
5.0
Customer Service 
 
5.0
Value for money 
 
5.0
Would you recommend? 
 
5.0

Care and support received

Firstly I would like to THANK susie the lovely nurse at Ystrad Mynach when someone says they go above and beyond and people think yeah right well she really does my little boy has just had surgery and to say this amazing lady has held my hand the whole way through is an understatement! Susie really has gone above and beyond her duty and supported me throughout I cannot begin to thank her enough please don’t ever leave you’re an asset to the practice!! I would like to thank Mandy of Ystrad who always puts my mind at rest and nothing is to much trouble when contacting the practice. My little boy will now be seeing Nicki the physio at the new hospital and after only meeting her once her patience and care shines through. Last of all I cannot thank Rob Harry for getting my boy through surgery and now helping to get him pain free thank you Rob!

Overall rating 
 
3.0
Standard of care  
 
4.0
Communication  
 
4.0
Appointment  
 
4.0
Customer Service 
 
4.0
Value for money 
 
1.0
Would you recommend? 
 
1.0

ALL ABOUT THE MONEY

ITS ALL ABOUT THE MONEY NOT THE PET, REGISTERED WITH ANOTHER VET 

Excellent Service

Excellent service, surgeons took the time to explained treatment, costs and test results very thoroughly. The level of surgery and after care was excellent. All practice staff were helpful, friendly and caring.
There are vets that, from my experience may charge less but the level of service at Valley Vets proved the cost to be good value for money.

Really caring towards our pets

Everyone in the practice are wonderful with the animals.

great customer service.

We attended a number of local practices before deciding this was the one for us - Approachable, professional, efficient, caring.