Vets4Pets - Newcastle-upon-Tyne (Heaton)

 
1.3 (1)
126 -128 Benton Road , Newcastle Upon Tyne , Heaton , NE7 7DX, United Kingdom
0191 215 1223
0191 266 3443

We will always care for your pets the same as we would our own - Your pet will receive the highest standards of clinical care at every visit - We will keep you fully informed on what treatments your pet needs and why - We will tailor our advice to fit you and your pet’s lifestyle - We are passionate about preventative healthcare and will share regular ‘healthy pet’ information and advice - We believe in offering affordable veterinary care and being transparent in our pricing. We will always explain our charges to you - We promise to listen to you on how we can improve our services.  

Vets4Pets - Newcastle-upon-Tyne (Heaton)
Small Animals
Dentistry X-Rays ICU In-house Lab Microchipping Nurse Clinic
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User reviews

1 review
Overall rating
 
1.3
Standard of care received
 
1.0(1)
Communication
 
1.0(1)
Appointment
 
3.0(1)
Customer Service
 
1.0(1)
Value for money
 
1.0(1)
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AVOID! Messed up my cat's dental and lied about it
Overall rating
 
1.3
Standard of care received
 
1.0
Communication
 
1.0
Appointment
 
3.0
Customer Service
 
1.0
Value for money
 
1.0
Would you recommend?
 
1.0
What an absolute shambles of a vet practice - AVOID! Taking my cat here has caused huge amounts of unnecessary pain, distress and exorbitant fees, which all could have been avoided had I just gone to another vets. ****** did not inform me that she broke the canine tooth that she was extracting (nor that a root tip could have been left in situ) until the gum flap had necrotised and dehisced 7 days after the procedure - this goes against RCVS policy. The practice lied to me twice about having x-ray machines, again going against RCVS policy. They failed to pick up a secondary infection on 3 separate occasions. They did not refer me to a place with an x-ray machine on the first two times that I requested, which goes against RCVS policy. When I complained about this, they closed ranks and lied to me about what had happened to cover their own backs so they didn’t have to refund me for poor service. Absolute despicable behaviour and am complaining to RCVS and VCMS about this.
Vets4Pets - Newcastle-upon-Tyne (Heaton)
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