Vets4Pets - Trafford Park, Manchester

 
1.3 (1)
Inside Pets at Home , Trafford Retail Park , Manchester , Neary Way , M41 7FN , United Kingdom
0161 755 0507
Vets4Pets - Trafford Park, Manchester

Our team is here to help with all of your pets care and veterinary needs,. We are committed to keeping your pets happy and health. You will receive the best specialist care no matter how big, small, weird and wonderful and all at great value for money! 

Small Animals
Dentistry X-Rays ICU In-house Lab Microchipping Nurse Clinic
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1.3
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1.0(1)
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3.0(1)
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DO NOT TAKE YOUR PET TO VETS4PETS TRAFFORD PARK MANCHESTER
Overall rating
 
1.3
Standard of care received
 
1.0
Communication
 
3.0
Appointment
 
1.0
Customer Service
 
1.0
Value for money
 
1.0
Would you recommend?
 
1.0
Please do not take your pet to vets4pets Trafford park Manchester for any kind of surgical procedure. Our cat ozzy needed a neutering operation performed which has left him with a scrotum infection, previously with our other 5 cats we have took them to the pdsa for their neutering and spaying needs and have never had any problems at all, but as the pdsa are no longer performing any non essential surgeries due to the covid_19 lockdown restrictions we decided vets4pets Trafford park would be a safe option (how wrong we were).
firstly we made an appointment and were told to bring him in for 9am, we arrived at 9am only to find the store closed until 10am, so we had to wait for over an hour with a very distressed ozzy.
Eventually he was booked in and we left ozzy to have his operation. We picked him up later that day and everything seemed ok, we were told to keep checking his scrotum to see if they were getting hot (which we did and they were fine )we were told to expect some swelling, and also told to keep him in for the first 3 days but we decided to keep him in for 11 days just to be on the safe side. So on the 11th day we let him out, but when he came back 2 hours later his scrotum had split open on the incision site. We emailed vets4pets straight away with a photo.
They rang back and asked us to bring ozzy back to check. On arrival at the store a nurse then took ozzy in and came back 20 mins later and told us he had a infection and she had given him a shot of antibiotics and painkiller and tried to pop the extrusion back in ( which was unsuccessful ) she went on to say that ozzy must have been licking his scrotum and that had caused the infection, we disputed this as there was no visible evidence at all that he had been licking them,we were then informed that they were charging us £26 for the consultation and injections and told to bring him back 3 days later and he will require being sedated and re operated on at the cost of a further £120 but were not given any antibiotic tablets for the 3 days until we brought him back, we questioned this the next day and were informed that the nurse that had seen ozzy and administered the antibiotic and pain killer injection was not allowed to prescribe antibiotics as only a vet can do this. So we went back to pick up a 5 day prescription at a cost of £21.95.
To me it seems as though they will not take responsibility for their mistake and seemed more interested in trying to ramp up the money they take. A simple neutering which would have cost just over £20 at the pdsa has now ended up costing us £53 +£26.75 +£21.95 = just over £100, plus whatever additional cost for the pdsa to now fix his infection.
CS
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