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West Midlands Referrals - Lichfield

West Midlands Referrals - Lichfield

 
4.9 (18)
5 Britannia Way, Britannia Enterprise Park, Lichfield, Staffordshire, WS14 9UY, United Kingdom
01543 414248 / 07944 105501
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WM Referrals – Lichfield

West Midlands Referrals is a veterinary practice based in Lichfield that only does referral veterinary work, not general practice. We work in support of colleagues in general practice, taking cases that can’t be managed at their usual general practice.

We welcome a very wide range of cases in orthopaedics, soft tissue surgery, spinal surgery, ophthalmology, medicine and cardiology. These cases range from the straightforwards to the complex and challenging. Many of the practices that refer to us are within a few dozen miles, but we get referrals from as far afield as Southampton, Southend, Yorkshire, Merseyside and Bristol.

At Lichfield we have a purpose built suite to provide the comprehensive surgical treatment, patient monitoring and the diligent aftercare that referral cases require. For elective surgeries we offer a mobile surgical service in the Midlands and we offer a regular surgical service at a surgical facility in Dartford, London.

An experienced surgeon is available to advise on case management day or night, and we provide a high quality, efficient, friendly service. We pride ourselves on keeping costs firmly grounded in reality and in providing exceptionally good value. We aim to provide fixed prices wherever possible.

We communicate efficiently with the referring general practitioner, providing a written report and a care plan. We typically have cases checked over by their own vet a few days after surgery, and we then typically see cases back 2-3 post-operatively, and then subsequently as required. We don’t charge for our follow up checks or follow up radiography. Where repeat travelling to us is problematic, we can still give readily available support to both the owner and the referring vet with the help of modern communication technology.

What we offer

Experienced surgeons, available twenty four seven

The means to manage a very wide range of surgical and ophthalmic problems

Diligent and caring patient monitoring and post operative care

Fixed price surgery with follow up consults and radiography with us at no further charge

Digital radiography and Doppler ultrasonography

Endoscopy and arthroscopy

Ophthalmology Orthopedics
Yes
Move Map
Swap Start/End

User reviews

18 reviews

 
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Overall rating 
 
4.9
 
5.0  (18)
 
4.8  (18)
 
5.0  (18)
 
4.8  (18)
 
5.0  (18)
 
4.8  (18)
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Overall rating 
 
5.0
Standard of care  
 
5.0
Communication  
 
5.0
Appointment  
 
5.0
Customer Service 
 
5.0
Value for money 
 
5.0
Would you recommend? 
 
5.0

Looked after me, and my dog brilliantly

Mimi, our dog, needed a serious hip operation, which was carried out "on the day" and we were able to take her home the same day. Everybody we met were very helpful, friendly, professional and caring. The after care was really good.
Even the longish drive from Rugby was a pleasant and relaxing experience!

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Overall rating 
 
5.0
Standard of care  
 
5.0
Communication  
 
5.0
Appointment  
 
5.0
Customer Service 
 
5.0
Value for money 
 
5.0
Would you recommend? 
 
5.0

care

what an amazing service we received . Our husky ruptured both cruciate ligaments within 8 months. These are truly amazing people that offer the care and support throughout a tough time. Thank you all so much.We would recommend you 100%

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Overall rating 
 
5.0
Standard of care  
 
5.0
Communication  
 
5.0
Appointment  
 
5.0
Customer Service 
 
5.0
Value for money 
 
5.0
Would you recommend? 
 
5.0

Amazing!

We were referred to this orthopaedic specialists for our dog Charlie who has hip dysplasia and was given the best advice by the professional vet that saw us, he advised us on the best options that would suit our needs and the best thing to suit Charlie, he sorted all the insurance out for us and proceeded with the operation and it was a great success he was looked after very well and was quite happy to visit for the after care appointment which is a great sign. Thanks to everyone at West Midlands referral xx

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Overall rating 
 
5.0
Standard of care  
 
5.0
Communication  
 
5.0
Appointment  
 
5.0
Customer Service 
 
5.0
Value for money 
 
5.0
Would you recommend? 
 
5.0

Freya stuart

Freya had a slipping patella and was under the care of star vets who use west Midlands referrals.
Jon came in and did the surgery for freya, well the difference is amazing, freya can stretch her leg she is out of pain.
The wound looks great no problems.
Me and Freya will always be grateful to west Midlands referrals for making such a difference to freyas life.

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Overall rating 
 
5.0
Standard of care  
 
5.0
Communication  
 
5.0
Appointment  
 
5.0
Customer Service 
 
5.0
Value for money 
 
5.0
Would you recommend? 
 
5.0

Fantastic care and service

We had fantastic service from them. They took get care of our cat , who had broken his leg in two places. They explained what they were going to do every step of the way. Hopefully we will not need to use them again (fingers crossed), but if we do, we would not hesitate to use them and recommend them.

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Overall rating 
 
5.0
Standard of care  
 
5.0
Communication  
 
5.0
Appointment  
 
5.0
Customer Service 
 
5.0
Value for money 
 
5.0
Would you recommend? 
 
5.0

Wmf

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Overall rating 
 
5.0
Standard of care  
 
5.0
Communication  
 
5.0
Appointment  
 
5.0
Customer Service 
 
5.0
Value for money 
 
5.0
Would you recommend? 
 
5.0

wonderful

WMR thank you so much, Our standard labradoodle ruptured her cruciate ligament. after taking her to our local vet she was referred to WMR, from the start everything was explained, what the treatment would be and the cost, no sudden hidden cost, I would highly recommend WMR to anyone.

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Overall rating 
 
5.0
Standard of care  
 
5.0
Communication  
 
5.0
Appointment  
 
5.0
Customer Service 
 
5.0
Value for money 
 
5.0
Would you recommend? 
 
5.0

Rupert - portosystemic shunt

We can’t thank West Midlands Referrals enough, our Miniature Dachshund, Rupert, was referred to them with a portosystemic liver shunt at only 9 weeks old, their prices were very reasonable compared to our local referral centre, but the love and care he received was outstanding and second to none. Rupert had emergency surgery at 17 weeks old, he was tiny and weighed just over 1kg, the odds of him pulling through we’re almost nonexistent but Jon and his team operated on him, the nurses sat in recovery with him all day and to everyone’s amazement he pulled though and has made a miraculous recovery. He is our little miracle! We can’t thank and recommend Jon and the team at West Midlands Referrals enough.

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Overall rating 
 
5.0
Standard of care  
 
5.0
Communication  
 
5.0
Appointment  
 
5.0
Customer Service 
 
5.0
Value for money 
 
5.0
Would you recommend? 
 
5.0

Excellent Caring Service

Our dog swallowed a fish hook which got caught in his throat. Both the emergency vet and our own vet had been unsuccessful in removing the hook. We were referred to WM Vet Referrals by our own Vet and couldn’t be happier with the outcome. They were very professional & caring and the cost of the procedure was exactly what was quoted with no hidden costs or extras. I would highly recommend them.

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Overall rating 
 
5.0
Standard of care  
 
5.0
Communication  
 
5.0
Appointment  
 
5.0
Customer Service 
 
5.0
Value for money 
 
5.0
Would you recommend? 
 
5.0

Rocky

Our dog,Rocky,ruptured a ligament in his front left leg. He was successfully operated on by Matteo and received excellent care from him and from all the other vets involved in his recovery. The staff are friendly and efficient and we would highly recommend this practice.

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Overall rating 
 
5.0
Standard of care  
 
5.0
Communication  
 
5.0
Appointment  
 
5.0
Customer Service 
 
5.0
Value for money 
 
5.0
Would you recommend? 
 
5.0

Rocky

Our dog Rocky ruptured a ligament in his front left leg. He was successfully operated on by Matteo and received excellent care from him and from all the other vets involved in his recovery. The staff are friendly and efficient and we would highly recommend this practice.

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Overall rating 
 
5.0
Standard of care  
 
5.0
Communication  
 
5.0
Appointment  
 
5.0
Customer Service 
 
5.0
Value for money 
 
5.0
Would you recommend? 
 
5.0

Charlie's knee operations

Our Springer Spaniel Charlie has had to have 3 operations on his left knee with West Midlands Referrals and the standard of care and customer service has been brilliant from day 1. Jon and Matteo in particular were fantastic but all of the staff at the practise are friendly and professional. I would highly recommend. Thank you for all of your help.

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Overall rating 
 
4.5
Standard of care  
 
5.0
Communication  
 
5.0
Appointment  
 
4.0
Customer Service 
 
4.0
Value for money 
 
4.0
Would you recommend? 
 
5.0

Sasha' ruptured cruciate ligament

Sasha ruptured her back right cruciate ligament last year and being a little dog (and 13.5 years old) it is not apparently an obvious decision to repair it, however 2 operations, some screws and an implant later she is walking and running as well as she ever did. She's a little hesitant to jump in the same way but that's very understandable ..... I'm just so delighted that all 4 legs are working again and she hasn't got to hop everywhere.
Jon and the team were wonderful, answered any and all questions, and explained Sasha's after care well, with follow ups to ensure her best recovery. I would definitely highly recommend Jon, his team and the practise.

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Overall rating 
 
5.0
Standard of care  
 
5.0
Communication  
 
5.0
Appointment  
 
5.0
Customer Service 
 
5.0
Value for money 
 
5.0
Would you recommend? 
 
5.0

Successful liver shunt repair

I haven't enough words to say how grateful we are to have such experts working to save our little shihtzu's life.
She became really poorly and was quickly diagnosed with a portosystemic liver shunt. After talking with vet Jon Mills the decision was made to operate on Tiana in avid to give her the best possible chance of a healthy life.
The opearation was a huge success albeit very hard to go through, but to see her now 4 months on, is just awesome.
Thankfully we were insured and the payment part was really easy but since speaking to others who have been through the same operation elsewhere we also realised that we were receiving top quality treatment at an affordable price. So insured or not we would have still gone ahead with the life changing operation.
The staff are all amazing and even had tissues on standby for when I broke down into tears.
I thoroughly recommend this practice to everyone with animals. My little one might not be here today without them.

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Overall rating 
 
5.0
Standard of care  
 
5.0
Communication  
 
5.0
Appointment  
 
5.0
Customer Service 
 
5.0
Value for money 
 
5.0
Would you recommend? 
 
5.0

Excellent service

When my dog became lame on his back leg in December 2016 I took him to your local vets and paid £503 for blood tests and X-rays. I was told that he needed specialist treatment and we were referred to West Midlands Referrals. We had excellent care from Matteo Armato the vet and submitted our claim form for Pet Plan.
We have trouble with Pet Plan as they refused the claim on the grounds that our dog was seen back in 2015 for a problem with his knee cap. They were claiming this was the same problem and therefore would not pay out. Matteo was excellent and contacted Pet Plan for us to explain this was a different injury and even spoke to the actual insurers involved. The end result was that Pet Plan paid out saving us over £2000. Our dog is now in excellent health all thanks to West Midlands Referrals.

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