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Westway Veterinary Group - Whickham, Tyne and Wear

 
4.1 (4)
8 Fellside Road , Tyne and Wear , Whickham , NE16 4JX, United Kingdom
0191 4884113
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Westway Veterinary Group is a long established veterinary practice based in the west of Newcastle Upon Tyne with branches throughout the North east.

Westway offers an excellent quality of care for your pet at a reasonable cost. We offer a one- stop service for both prevention and treatment of disease.

 

Our Services include

Open for routine consultations 6 days / week till late.

Consultation by appointment.

Cheerful friendly receptionists.

Personal service – see the vet you want.

Knowledgeable qualified nurses.

Excellent premises and up to date equipment including digital x-ray, ultrasound, video endoscopes and a dedicated dental theatre, to name a few.

Our dedicated veterinary team has the experience and knowledge to diagnose and treat any conditions your pet may suffer from.

Very competitive prices.

True 24 hour emergency service (out of hours service based at West Rd, Newcastle).

A nurse in the West Rd looking after the patients 24/7, 365 days of the year.

No answer phones.

 

 

 

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User reviews

4 reviews

Overall rating 
 
4.1
Standard of care  
 
4.0  (4)
Communication  
 
4.0  (4)
Appointment 
 
4.8  (4)
Staff helpfulness 
 
4.0  (4)
Value for money 
 
4.0  (4)
Would you recommend? 
 
4.0  (4)
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Ratings (the higher the better)
Standard of care
How satisfied were you with the service or the product you received
Communication
Appointment
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Staff helpfulness
Value for money
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Comments
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Overall rating 
 
5.0

Fantastic

Fast and helpful. My puppy was poorly and they done a wonderful job of making her well again

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Overall rating 
 
1.5

Awful attitude

Awful experience made worse. My dog died unexpectedly and I had to take his body into consultation room and wait whilst listening to vet laughing and joking on other side of door, despite knowing we were there. Never once did vet come out to see us to offer condolences. The receptionist was embarrassed about their behaviour. I had to leave my dear friend left alone in consultation room, nobody came to see to him. The whole situation could have been handled so much better. Never ever use or recommend the vets again.

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Overall rating 
 
5.0

Thank you Kate.

Cant fault this practice...front line staff are great to the point I got a cuddle when I started to cry! Kate, a Senior vet, was wonderful and kept me informed all the way through the procedure....great Cat World area just for cats pre and post ops....and a 'cat only' waiting area. Looks like the best equipped in the area...and most up to date...five stars from me!! Keep it up folks!

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AMAZING STAFF GREAT VALUE FOR MONEY

I cannot praise the staff at westways enough, especially Amy! My 7 yr old chihuahua x Lola went with a sore mouth & within 5 minutes Amy had shown me that she needed at least 8 teeth extracted. she was given painkillers & antibiotics to help with the infection & booked in for surgery two days later. Lola is an extremely anxious little girl & I was extremely upset about leaving her with people she didn't know,especially as she was having such painful surgery. I needn't have worried! From the moment I told them she was nervous they put my mind at ease. The told me she would be put in a quiet room with diffused lighting to reduce her stress & they left her coat on so she would feel more secure. I left knowing she was in good hands. Within an hour Amy rang to let me know Lola was out of surgery & in recovery, in the end she had to have 20 teeth extracted! She was in and out within four hours. The compassion that we were shown was amazing & I cannot thank them enough, especially Amy. By that night Lola was stuffing her face & was back to being her happy bouncy self, the next day you wouldn't even know that she'd had surgery. As for the cost.......super reasonable is all I can say, I would have paid double to have my baby pain free :)

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