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Zetland Veterinary Hospital - Redland, Bristol

 
4.4 (5)
32- 34, Zetland Road, Redland, Bristol, BS6 7AB, United Kingdom
0117 9445111
0117 9249752
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Veterinary Hospital in Redland, Bristol

Zetland Veterinary Hospital provides the best possible care for your pets, and part of that is passing on advice and information to keep your pets fit and healthy between visits to the vet.  

They provide care for small pets such as dogs, cats, rabbits and even things a little more exotic time to time.

 

  

 

 

Tags: veterinary, care, hospital, pets, based, road, branches, main, zetland, bristol, stoke, redland, westbury-on-trym, patchway
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Cat Dogs Small Animals
Dentistry X-ray ICU In-house Lab Microchip Nurse Clinic
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User reviews

5 reviews

5 stars
 
(4)
4 stars
 
(0)
3 stars
 
(0)
2 stars
 
(1)
1 star
 
(0)
Overall rating 
 
4.4
Standard of care  
 
4.6  (5)
Communication  
 
4.2  (5)
Appointment  
 
5.0  (5)
Customer Service 
 
4.2  (5)
Value for money 
 
4.2  (5)
Would you recommend? 
 
4.2  (5)
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Communication
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Appointment
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Customer Service
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Bob Regan
Overall rating 
 
2.0
Standard of care  
 
3.0
Communication  
 
1.0
Appointment  
 
5.0
Customer Service 
 
1.0
Value for money 
 
1.0
Would you recommend? 
 
1.0
I was given an app for 8.40 for a polish and scale and was kept waiting for 25 mins with no explanation despite my dogs distress. The polish and scale was £149.00 as quoted as half price . When I was seen I was then told that he would need a blood test which wasn't mentioned when I booked him in and this would cost a further £50.00. I was then telephoned to say he needed teeth removing . My final bill was nearly £500.00. A far cry from £149.00 oh and to soften the blow I got 10% discount which reduced it to £412.00 . And to add to this whilst I waited to pick him up. I could hear him being so distressed and to add to this one of the staff at the desk said that's your dog upset as if I didn't already know. Their sensitivity knows no bounds .
Owner's reply November 30, -1

Hi Mary,

Here at Zetland Vets we strive on providing excellent customer service and care. We apologise for your wait yesterday morning and not making you aware of the waiting time.

We are sorry that you feel unhappy with the service that you have received. The vet did call to increase the estimate before any teeth were removed. We will message you privately to discuss in further detail, as this is a public forum and due to data protection we do not want to discuss patients.

We will contact you via email in due course.

Kind Regards,

Zetland Vets.

MR
Report this review Was this review helpful to you? 0 0
Brilliant service
I have had the best service from Vale Vets (hotwells) the pet plan is excellent value for money. The vets are friendly and extremely professional. Not forgetting the reception staff (Wendy) who explained what the vales vets could offer me and my puppy. She gave a lot of time and was extremely patient when answering my questions. I would highly recommend as I feel all staff are a hundred percent committed and I feel my dog is in the best hands at this practice.
M
Report this comment Was this review helpful to you? 3 0
Thank you
I always have fantastic care when I come here with my cats. The vets are very helpful and understanding, I usually see the same vet Topaz, who is a crazy cat lady like myself and treats my cats like they were her own. Thank you all at Zetland Vets, see you in the summer for Marley's Booster.
M
Report this comment Was this review helpful to you? 4 0
Fantastic care!
I have been coming to Zetland vets for years! It is always easy to get an appointment and even when they are fully booked they will see you if you're pet is urgently unwell or if you're really worried! Their discount scheme is certainly worth the money!

They have recently installed a barrier for their car park to stop general members of the public parking there. Such a fantastic idea since the mayor put in those ridiculous RPZ! So I'm always able to find a parking space.
M
Report this comment Was this review helpful to you? 5 0
Fantastic
Fantastic and helpful staff. They went above and beyond to help my dog. Having their hospital was fantastic, it meant when my normal branch I go to which was closed I could go to Redland. They do charge an out of hours fee but it was worth it. Especially in emergencies.

Thank you!
R
Report this comment Was this review helpful to you? 5 0